Customer Service Rep

Summary/Objective

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides timely and accurate information to incoming customer needs and product knowledge requests.
2. Processes customer needs according to established department policies and procedures.
3. Works closely with other departments to resolve customer needs.
4. Provides timely feedback regarding service failures or customer concerns.
5. Partners with other teams to meet and exceed customer’s service expectations.

Competencies

1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands, handle or feel; and reach with hands and arms. Must have a Valid Driver's License. Position may occasionally require lift and handling up to 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position of 40 hours per week. Days and hours of work are Monday through Friday, hours of operation are 7am to 7 pm in one of our 8-hour shifts.

Travel

No travel is expected for this position.

Required Education and Experience

1. Customer service experience.
2. Computer experience.

Preferred Education and Experience

1. Customer service experience.

Additional Eligibility Qualifications

None

Work Authorization/Security Clearance

Must pass a background check

AAP/EEO Statement

Watch Systems LLC provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.