Fraud Analyst - Card Services

Seeking 3+ years' experience in card services fraud detection, resolution and reporting. Previous experience with Card fraud detection, Provisional Credit, Representment and Chargebacks.

• 99% of the cost of employee healthcare covered by the company
• 100% of the cost of dental and vision covered by the company
• 401K match offered
• Culture focused on employee engagement & giving back
• Mission dedicated to serving the credit union members (our customers)

Target hiring pay range: $19.43 per hour - $24.29 per hour

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, "To help our members achieve financial success by providing exceptional products and service."
Summary: This individual is directly responsible to ensure APCU is utilizing all available resources to prevent fraud losses and when possible, recover the maximum according to the Visa rules. This individual will act as the primary resource to monitor fraud trends and implement rules which balance member experience while minimizing fraud.

Duties and Responsibilities:

1. Deliver outstanding service to both internal and external members that is in alignment with our Service Promises.
2. Ensure all credit card, debit card, and ATM card fraud programs and actions are in compliance with organizations policies and relevant federal and state regulations. (Regulation E, Bank Secrecy Act, OFAC, Suspicious Activity Reports, etc.)
3. Identifies, analyzes, and monitors accounts and transactions to identify trends and mitigate fraud losses due to credit/debit card transactions. Manage all fraud rules. Recommend changes to fraud rules based on current trends. Act as the primary liaison with the Fiserv Risk Office resource.
4. Submit monthly reports to management regarding current fraud and unusual dispute trends.
5. Manage the CAMS (Compromised Card Management System) and execute proactive card reissues as necessary. Determine compromised card reissue thresholds (% of cards in alert, $ confirmed fraud, etc.)
6. Keep well-organized files about all cardholder letters, communication and data for all
   investigated cases. Scan and Index documentation as required.
7. Review all required available information in order to ascertain and execute the
   appropriate actions.
8. Investigate and research ATM/debit/credit card claims to identify potential member misconduct. Make recommendations regarding case resolution, including appropriate actions to minimize or inappropriate claims.
9. Engage and provide support with vendors to resolve outstanding issues concerning, payments and fraud claims.
10. Communicate with members, financial institutions, merchants, etc., via phone, email, fax and letter.
11. Interact with internal staff and members to verify the validity of suspicious transactions to mitigate credit/debit card fraud losses.
12. Analyze and report credit/debit card fraud trends, performance and statistics to management using available systems and resources.
13. Assist with development of credit/debit card fraud and dispute policies and procedures based on data provided when requested.
14. Identity opportunities to improve operations effectiveness and delivery of services to
    members.
15. Manage the debit card suspense GL
16. Process Monthly Charge Offs for credit and debit cards.
17. Work closely with the Card Services management team on projects and implementations related to credit/debit card fraud and dispute monitoring and reporting.
18. Other duties as assigned.

Desired Qualifications:

Bachelor's degree in finance, business or related field OR equivalent experience

1. Three or more years progressive experience with card services. One or more years' experience with card network and fraud detection and resolution. Credit union experience preferred.
2. Knowledge of Visa operating rules and regulations, specifically Chargebacks.
3. Strong verbal and written communication skills. Conflict resolution skills.
4. Sensitivity in dealing with member's financial needs and ability to maintain confidentially.
5. Good organization, planning and motivational skills. Ability to multi-task.
6. Must be able to make decisions and be self-motivated. Positive attitude.
7. Computer and clerical skills necessary with basic knowledge of programs such as Excel and Word and proficiency on business machines such as calculator, typewriter, encoder, copier, fax, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment, are contingent upon acceptable results of a background and credit check, as well as satisfactory proof of your right to work in the U.S.