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Fraud Support Jobs (NOW HIRING)

First Mid Bank & Trust

Fraud Support Analyst

Mattoon, IL · Hybrid

$17.74 - $22.19/hr

Fraud Support Analyst Location: Any First Mid Location Job Id: 4511 # of Openings: 1 At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by ...

First Mid

$17.74 - $22.19/hr

The Fraud Support Analyst is responsible for following strategies developed to prevent, detect and mitigate fraudulent activity that has a direct impact on the customer and the bank. This position ...

M&T Bank

Fraud Support Associate

Amherst, NY · Hybrid

$18.68 - $31.14/hr

Fraud Support Associate As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fast-paced call center ...

M&T Bank

Fraud Support Associate

Buffalo, NY · On-site

$18.68 - $31.14/hr

As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fast-paced call center environment handling debit, credit ...

M&T Bank

Fraud Support Associate

Buffalo, NY · Hybrid

$18.68 - $31.14/hr

As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fast‑paced call center environment handling debit ...

M&T Bank

Fraud Support Associate

Buffalo, NY · Hybrid

$18.68 - $31.14/hr

As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fastpaced call center environment handling debit, credit ...

M&T Bank

Fraud Support Associate

Amherst, NY · Hybrid

$18.68 - $31.14/hr

As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fastpaced call center environment handling debit, credit ...

MasterCard

Manager, Product Development - Fraud

O Fallon, MO

$107.10K - $133.80K/yr

We support a wide range of digital payments choices, making transactionssecure, simple, smart and ... Detect and measurably reduce fraud Provide a series of tools, and resources to reduce fraud Educate ...

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How much do fraud support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for fraud support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Support specialist, and why are they important?

To thrive as a Fraud Support specialist, you need strong analytical skills, attention to detail, and a solid understanding of financial systems, often supported by experience in banking or customer service. Familiarity with fraud detection software, case management tools, and sometimes certifications like CFE (Certified Fraud Examiner) are typically required. Excellent communication, problem-solving abilities, and resilience under pressure are standout soft skills in this role. These skills are crucial for accurately identifying and preventing fraudulent activities while maintaining customer trust and organizational integrity.

What are some common challenges faced by professionals in Fraud Support, and how can they be managed effectively?

Fraud Support professionals often encounter rapidly evolving fraud tactics and high-pressure situations requiring quick, accurate decision-making. One common challenge is staying current with changing fraud schemes and emerging technologies, which can be managed through ongoing training and collaboration with risk and cybersecurity teams. Additionally, handling sensitive customer concerns requires strong communication skills and empathy. Building a supportive team environment and utilizing robust analytical tools can help professionals stay effective and reduce stress.

What is fraud support?

Fraud support refers to the team or service within an organization that helps detect, investigate, and resolve issues related to fraudulent activities. This can include monitoring transactions for suspicious activity, assisting customers who may have been victims of fraud, and working with law enforcement or other agencies when necessary. Fraud support professionals use specialized tools and procedures to protect both the company and its customers from financial loss. Their main goal is to minimize the impact of fraud and provide guidance on prevention and recovery.
More about Fraud Support jobs
What job categories do people searching Fraud Support jobs look for? The top searched job categories for Fraud Support jobs are:
Fraud Support jobs near you
Infographic showing various Fraud Support job openings in the United States as of May 2026, with employment types broken down into 20% Full Time, and 80% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Fraud Support Analyst

Fraud Support Analyst

First Mid Bank & Trust

Mattoon, IL • Hybrid

$17.74 - $22.19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

First Mid Bank & Trust rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

67th of 141 rated banks

Job description

Position: Fraud Support Analyst Location: Any First Mid Location
Job Id: 4511 # of Openings: 1
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
The Fraud Support Analyst is responsible for following strategies developed to prevent, detect and mitigate fraudulent activity that has a direct impact on the customer and the bank. This position requires both internal and external direct customer contact.
Responsibilities include, but are not limited to:
  • Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud
  • Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation
  • May serve as primary point of contact for law enforcement and adult protective service agencies
  • Communicate recommendations to deposit services management teams related to identified high-risk customer relationships
  • Prepare and complete customer reimbursement considerations related to fraud loss
  • Provide phone support to internal bank partners and external customers via fraud call center
  • Prepare case narratives and Suspicious Activity Reports as necessary
  • Serve as subject matter expert to banking partners, assist with providing fraud education and awareness by utilizing a variety of communication methods
  • Commit to ongoing training and education of fraud-related activity, trends and mitigation efforts
  • Complete all suggested and required training as assigned
  • Other projects as assigned
Qualifications
Education/Experience:
  • Associate's degree preferred
  • 1+ year BSA/Fraud experience preferred
  • Banking or banking operations experience required
  • This position is required to be on site at a First Mid location during the initial training period, typically the first 6 (six) months.
Skills:
  • Strong customer service skills, displaying a proper sense of urgency and accountability
  • Adaptability - able to quickly adapt to a changing environment
  • Multitasking and prioritization
  • Proficiency in Microsoft suite and other PC and automation skills
  • Strong written and verbal communication skills
  • High degree of integrity and confidentiality
  • High degree of professionalism with solid interpersonal skills
  • Proven track record of working well independently as well as in a team environment
  • Analytical mindset and high degree of attention to detail
  • Solid critical thinking, decision-making and judgement
Total Rewards:
Potential Hybrid Position - Fraud & Banking Experience required
  • Competitive health, dental & vision coverage with HSA match
  • 401(k) with employer match + Employee Stock Purchase Plan
  • Generous PTO, paid holidays & parental leave
  • Tuition reimbursement & performance-based bonuses
  • Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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Pay Range: $17.74 - $22.19 per hour
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