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Fraud Support Jobs (NOW HIRING)

Lead Bank

Fraud Analyst III - Fraud Operations

Handle higher-complexity alerts and support sound, consistent fraud decisioning * Identify fraud trends, control gaps, and operational pain points from hands-on case experience * Provide advisory ...

Etsy

Fraud Investigator, Marketplace Fraud

New York, NY · On-site +1

$91K - $119K/yr

Support ML model development by providing subject matter expertise and operational feedback. * Collaborate on new product launches to assess fraud risks and design controls. * Contribute to building ...

Etsy

Fraud Investigator, Marketplace Fraud

New York, NY · On-site

$91K - $119K/yr

Support ML model development by providing subject matter expertise and operational feedback. * Collaborate on new product launches to assess fraud risks and design controls. * Contribute to building ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

... support judgments, decisions and rationale, which will necessitate strong writing skills. • Create and maintain well-documented fraud cases. • Work with other financial institutions in order to ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

... support judgments, decisions and rationale, which will necessitate strong writing skills. • Create and maintain well-documented fraud cases. • Work with other financial institutions in order to ...

EVERENCE SERVICES,

Fraud Manager

Lancaster, PA · On-site

Support Suspicious Activity Report (SAR) processes in collaboration with the compliance team. * Member Protection & Loss Mitigation * Oversee fraud claims resolution and ensure adherence to ...

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Etsy

Fraud Investigator, Marketplace Fraud

New York, NY · On-site

Support ML model development by providing subject matter expertise and operational feedback. * Collaborate on new product launches to assess fraud risks and design controls. * Contribute to building ...

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How much do fraud support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for fraud support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is fraud support?

Fraud support refers to the team or service within an organization that helps detect, investigate, and resolve issues related to fraudulent activities. This can include monitoring transactions for suspicious activity, assisting customers who may have been victims of fraud, and working with law enforcement or other agencies when necessary. Fraud support professionals use specialized tools and procedures to protect both the company and its customers from financial loss. Their main goal is to minimize the impact of fraud and provide guidance on prevention and recovery.

What are the key skills and qualifications needed to thrive as a Fraud Support specialist, and why are they important?

To thrive as a Fraud Support specialist, you need strong analytical skills, attention to detail, and a solid understanding of financial systems, often supported by experience in banking or customer service. Familiarity with fraud detection software, case management tools, and sometimes certifications like CFE (Certified Fraud Examiner) are typically required. Excellent communication, problem-solving abilities, and resilience under pressure are standout soft skills in this role. These skills are crucial for accurately identifying and preventing fraudulent activities while maintaining customer trust and organizational integrity.

How much does a fraud specialist earn?

A fraud support specialist typically earns between $40,000 and $70,000 annually, depending on experience, location, and employer. Entry-level roles may start lower, while experienced professionals with certifications can earn higher salaries, especially in financial or cybersecurity environments.

How to get a job in fraud prevention?

To get a job in fraud prevention, candidates should develop skills in data analysis, risk assessment, and familiarity with fraud detection tools such as SAS or SQL. Relevant certifications like Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) can enhance prospects. Experience in finance, cybersecurity, or customer service also improves chances of entering the field.

What are some common challenges faced by professionals in Fraud Support, and how can they be managed effectively?

Fraud Support professionals often encounter rapidly evolving fraud tactics and high-pressure situations requiring quick, accurate decision-making. One common challenge is staying current with changing fraud schemes and emerging technologies, which can be managed through ongoing training and collaboration with risk and cybersecurity teams. Additionally, handling sensitive customer concerns requires strong communication skills and empathy. Building a supportive team environment and utilizing robust analytical tools can help professionals stay effective and reduce stress.

How do I become a fraud specialist?

To become a fraud specialist, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, criminal justice, or a related field. Relevant skills include attention to detail, analytical thinking, and familiarity with fraud detection tools and software; certifications like Certified Fraud Examiner (CFE) can enhance prospects. Gaining experience in finance, customer service, or security roles can also be beneficial for entering this field.

What qualifications do I need to work in fraud?

To work in fraud support, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in fields like criminal justice, finance, or cybersecurity. Relevant skills include attention to detail, analytical thinking, knowledge of fraud detection tools, and sometimes certifications such as Certified Fraud Examiner (CFE) or related credentials.
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What job categories do people searching Fraud Support jobs look for? The top searched job categories for Fraud Support jobs are:
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Streaming Fraud Data Research & Analyst

Streaming Fraud Data Research & Analyst

Universal Music Group

Santa Monica, CA • On-site

$61K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Universal Music Group rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

25th of 67 rated media

Job description

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
How We Lead
UMG's fraud prevention team is leading the industry by example in fighting the existential threats of streaming fraud and copyright fraud. This analyst role will be responsible for investigating and documenting ongoing patterns of suspicious behavior related to streaming fraud taking place on DSPs and social media platforms. This role can be based out of any of our US or European office locations or remote.
How You'll Create
  • Monitor and analyze large-scale streaming and social data to identify patterns of suspicious or manipulative behavior across platforms.
  • Detect and document potential abuse vectors, including artificial streaming activity, bot networks, fraudulent playlisting, or traffic anomalies.
  • Develop data-driven insights to inform anti-fraud strategies and escalate findings to internal stakeholders for enforcement and mitigation.
  • Collaborate with data, legal, and commercial teams to shape deal language and partner data requirements that strengthen UMG's anti-fraud posture.
  • Work with DSP and third-party partners to improve data transparency and reporting related to user activity, play sources, and monetization.
  • Assist in defining and improving internal processes, dashboards, and alerting systems that help proactively surface new forms of fraud.
  • Support documentation and knowledge-sharing by maintaining logs of investigations, findings, and remediation outcomes.

Bring Your Vibe
  • 2-5 years of experience in an analytical or investigative role, ideally within digital media, fraud prevention, fintech, or trust & safety.
  • Strong data literacy - comfortable working with large datasets, using tools such as SQL and Python to identify trends and anomalies.
  • Experience with fraud detection, AML/KYC, or platform integrity systems is highly desirable.
  • Meticulous attention to detail and excellent recordkeeping - you'll be logging evidence, maintaining audit trails, and documenting findings for internal and external stakeholders.
  • Comfortable translating technical findings into clear, actionable recommendations for non-technical teams.
  • Familiarity with UMG repertoire, YouTube ContentID, Meta Rights Manager or TikTok's MediaMatch is a plus.
  • Familiarity with visualization tools (Tableau, Looker, or equivalent) and comfort working in cross-functional environments.
  • Analytical curiosity and persistence - you enjoy spotting irregularities, testing hypotheses, and helping design systems that make fraud harder to hide.

Perks Playlist:
Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):
  • Comprehensive medical, dental, and vision coverage
  • Including 100% coverage for out-patient in-network mental health services
  • Fertility coverage for eligible medical plan participants
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Job Category:
Universal Music Group
Salary Range:
$61,910 - $118,250
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

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