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Fraud Support Jobs (NOW HIRING)

Daikin

Analyst Fraud, Level 2

Waller, TX

... Support Internal Audits with research, data, and reporting when fraud investigations occur Work as a member of a team to reach the collective goal of assisting customers with warranty-related ...

Daikin

Analyst Fraud, Level 2

Waller, TX · On-site

... Support Internal Audits with research, data, and reporting when fraud investigations occur Work as a member of a team to reach the collective goal of assisting customers with warranty-related ...

Umusic

Streaming Fraud Data Research & Analyst

New York, NY · On-site +1

$61.91K - $118.25K/yr

Support documentation and knowledge-sharing by maintaining logs of investigations, findings, and ... Experience with fraud detection, AML/KYC, or platform integrity systems is highly desirable.

Daikin

Analyst Fraud, Level 2

Waller, TX

... Support Internal Audits with research, data, and reporting when fraud investigations occur Work as a member of a team to reach the collective goal of assisting customers with warranty-related ...

Avidbank

Fraud Specialist

San Jose, CA · On-site

The Fraud Specialist independently performs fraud analytics, transaction monitoring, and investigative reviews in support of the Banks fraud risk management program. This position applies sound ...

EVERENCE SERVICES,

Fraud Manager

Lancaster, PA · On-site

Support Suspicious Activity Report (SAR) processes in collaboration with the compliance team. * Member Protection & Loss Mitigation * Oversee fraud claims resolution and ensure adherence to ...

Etsy

Fraud Investigator, Marketplace Fraud

New York, NY

$91K - $119K/yr

Support ML model development by providing subject matter expertise and operational feedback. * Collaborate on new product launches to assess fraud risks and design controls. * Contribute to building ...

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How much do fraud support jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for fraud support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Support specialist, and why are they important?

To thrive as a Fraud Support specialist, you need strong analytical skills, attention to detail, and a solid understanding of financial systems, often supported by experience in banking or customer service. Familiarity with fraud detection software, case management tools, and sometimes certifications like CFE (Certified Fraud Examiner) are typically required. Excellent communication, problem-solving abilities, and resilience under pressure are standout soft skills in this role. These skills are crucial for accurately identifying and preventing fraudulent activities while maintaining customer trust and organizational integrity.

What are some common challenges faced by professionals in Fraud Support, and how can they be managed effectively?

Fraud Support professionals often encounter rapidly evolving fraud tactics and high-pressure situations requiring quick, accurate decision-making. One common challenge is staying current with changing fraud schemes and emerging technologies, which can be managed through ongoing training and collaboration with risk and cybersecurity teams. Additionally, handling sensitive customer concerns requires strong communication skills and empathy. Building a supportive team environment and utilizing robust analytical tools can help professionals stay effective and reduce stress.

What is fraud support?

Fraud support refers to the team or service within an organization that helps detect, investigate, and resolve issues related to fraudulent activities. This can include monitoring transactions for suspicious activity, assisting customers who may have been victims of fraud, and working with law enforcement or other agencies when necessary. Fraud support professionals use specialized tools and procedures to protect both the company and its customers from financial loss. Their main goal is to minimize the impact of fraud and provide guidance on prevention and recovery.
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What job categories do people searching Fraud Support jobs look for? The top searched job categories for Fraud Support jobs are:
Fraud Support jobs near you
Infographic showing various Fraud Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 5% Full Time, 91% Part Time, 2% Temporary, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Fraud Support Call Center Representative (CCC)

Fraud Support Call Center Representative (CCC)

Jack Henry & Associates, Inc.

Louisville, KY • On-site

$34.32K - $37.50K/yr

Full-time

Posted 24 days ago

Jack Henry & Associates rating

9.1

Company rating: 9.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

21st of 185 rated software companies

Job description

General information
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JobID
17067
Position Level
Individual Contributor
Team
Implementation & Support
Working Time
Full-Time
Position Type
Regular
Workplace Type
Hybrid
Preferred Location
Allen, TX
Additional Locations
Allen, TX, Louisville, KY, Monett, MO, Springfield, MO
Description & Requirements
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
Jack Henry's Fraud Center is part of the Consolidated Contact Center, an inbound contact center that works 24/7/365. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards. This can include lost or stolen cards, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO. However, you will be required to be onsite for your first day of onboarding.
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:
  • Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.
  • Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate.
  • Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.
  • May perform other duties as assigned.

What you'll need to have:
  • A minimum of 1 year of customer service experience, either customer-facing or phone/chat support.
  • The ability to communicate clearly and effectively.
  • The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.)
  • Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps.
  • A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure.

What would be nice for you to have:
  • A data entry background.
  • The ability to work well as part of a team, receiving feedback from leaders to improve metrics.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.

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