Customer Service Rep

Join a team that cares about our customers and you! Farmers Insurance - Diamond Agency in North St Paul, Minnesota, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Work from Home

Flexible Schedule

Evenings Off

Process customer policy change requests.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Ask each customer for referrals and explain our referral program.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Develop and maintain client relationships.

Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

Schedule appointments for sales staff to meet prospective customers.

Work independently and as part of a team.

Attend industry events to network and build relationships.

Attend training and continuing education courses.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Spanish Speaking - Preferred but not required
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Be capable of handling customer rejection.
• No insurance experience required but must be willing to learn