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Farmers Insurance Customer Service Jobs (NOW HIRING)

OLOUGHLIN AGENCY LLC

Farmers Insurance Sales

Amarillo, TX · On-site

$50K - $70K/yr

We are seeking a Remote Farmers Insurance Sales to join our team! You will be responsible for ... Previous experience in insurance, customer service, or other related fields * Ability to build ...

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

Position Overview Successful State Farm Agent is seeking a qualified professional to join their ... friendly customer service. Service can include responding to inquiries regarding insurance ...

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Farmers Insurance Customer Service information

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How much do farmers insurance customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for farmers insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service Representative, and why are they important?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.
More about Farmers Insurance Customer Service jobs
What cities are hiring for Farmers Insurance Customer Service jobs? Cities with the most Farmers Insurance Customer Service job openings:
What states have the most Farmers Insurance Customer Service jobs? States with the most job openings for Farmers Insurance Customer Service jobs include:
What job categories do people searching Farmers Insurance Customer Service jobs look for? The top searched job categories for Farmers Insurance Customer Service jobs are:
Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Farmers Insurance - Customer Service Rep

Farmers Insurance Israel Cortes Agency

Madera, CA • On-site

$40K - $45K/yr

Full-time

Dental, Vision, PTO

Re-posted 4 days ago

Job description

Join us and grow your career to new heights. Farmers Insurance Israel Cortes Agency in Madera, California, is looking for a confident, experienced Administration / CSR to join our team. In this Full-Time position, you will be responsible for selling and promoting our products. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers. If you are ready to grow your sales career, Apply Today!

This position offers a guaranteed base salary of $3,200 per month, with total earning potential up to $60,000 annually through commissions and bonuses.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Flexible Schedule

Career Growth Opportunities

Evenings Off

Family Leave

Licensing Assistance

Ongoing Training Seminars

Work-Life Balance


Responsibilities
  • Understanding prospects' needs and identifying sales opportunities
  • Establish client relationships and follow up with clients as needed
  • Secure all Trailing Documents from customers
  • Supporting sales team in achieving high sales targets
  • Handle all incoming claim calls from customers and follow-up
  • Treat each customer contact as a cross and up-sell opportunity, including financial products
  • Maintain knowledge of new products and services.
  • Participate in regular team meetings and brainstorming sessions.
  • Attend training and continuing education courses.
  • Handle customer renewals.

Requirements
  • Property & Casualty license is required within 90 days of hire
  • Possess an upbeat, positive, and enthusiastic attitude
  • Must be motivated and determined
  • Proven track record of trustworthiness, dependability, and ethical behavior
  • Be a great self-starter with a sense of urgency
  • Strong communication skills (oral and written)
  • Excellent interpersonal skills
  • Professional phone and email etiquette
  • Strong work ethic and leadership skills