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Farmers Insurance Customer Service Jobs (NOW HIRING)

OLOUGHLIN AGENCY LLC

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Farmers Insurance Sales

Amarillo, TX · On-site

$50K - $70K/yr

We are seeking a Remote Farmers Insurance Sales to join our team! You will be responsible for ... Previous experience in insurance, customer service, or other related fields * Ability to build ...

dkia

FARMERS INSURANCE CSR ($12/Hour)

Tustin, CA

$12/hr

We are a Farmers Insurance Agency looking for an excellent new Customer Service Rep to help keep all our existing clients happy. If you are ready to join this exciting team that is growing rapidly ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

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Farmers Insurance Customer Service information

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How much do farmers insurance customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for farmers insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service Representative, and why are they important?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.
More about Farmers Insurance Customer Service jobs
What cities are hiring for Farmers Insurance Customer Service jobs? Cities with the most Farmers Insurance Customer Service job openings:
What states have the most Farmers Insurance Customer Service jobs? States with the most job openings for Farmers Insurance Customer Service jobs include:
What job categories do people searching Farmers Insurance Customer Service jobs look for? The top searched job categories for Farmers Insurance Customer Service jobs are:
Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Farmers Insurance Customer Service/Sales Representative

Chenelle Randall Farmers Insurance

Covington, GA • On-site

$35K - $42K/yr

Full-time

Life, PTO

Posted 17 days ago

Job description

Join a company that is committed to making a difference in peoples lives every day. Chenelle Randall Farmers Insurance in Covington, Georgia, is looking for a detail-oriented, professional, and friendly individual to join our team as a Full-Time Customer Service/Sales Representative. You will be the first point of contact with our customers for our busy office. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you may be the perfect fit for this role. Each day you will be responsible for answering the phone lines, providing customer service, greeting office visitors throughout the day, cross-selling our existing book of customers, and other additional service duties as needed. If you are trustworthy, reliable, and adaptable, please apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing Assistance

Evenings Off

Employee Discounts

Bonus Opportunities


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Complete Evidence of Insurance requests.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Prospecting and generating new business through leads & referral sources.
  • Generating insurance quotes.
  • Provide exceptional customer service and support.
  • Provides on-going support to insurance clients as needed.

Requirements
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • Prior Sales Experience.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Works well with other employees and is a team player with a positive attitude.
  • A Property & Casualty insurance license is required.
  • No insurance experience required but must be willing to learn