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Farmers Insurance Customer Service Jobs (NOW HIRING)

OLOUGHLIN AGENCY LLC

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Farmers Insurance Sales

Amarillo, TX · On-site

$50K - $70K/yr

We are seeking a Remote Farmers Insurance Sales to join our team! You will be responsible for ... Previous experience in insurance, customer service, or other related fields * Ability to build ...

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How much do farmers insurance customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for farmers insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Can you work remotely for Farmers Insurance?

Farmers Insurance Customer Service roles can sometimes be performed remotely, depending on the position and company policies. Many customer service jobs at Farmers Insurance offer remote or hybrid work options, especially for roles that involve phone or online support, but availability varies by location and specific job requirements.

Is Farmers Insurance agent a good career?

A Farmers Insurance agent role involves selling insurance policies and providing customer service, often requiring sales skills and licensing. It can offer flexible hours and commission-based income, but job stability and earnings vary based on performance and market conditions.

What is the highest paying insurance agent?

The highest paying insurance agents are typically experienced producers or those working in high-value markets, earning commissions and bonuses that can exceed six figures annually. Top performers often have strong sales skills, industry certifications, and a deep understanding of insurance products, which contribute to higher income levels.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service Representative, and why are they important?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

How to become an insurance customer service representative?

To become a Farmers Insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some positions may require knowledge of insurance policies and the use of customer management software; relevant certifications can enhance job prospects.
More about Farmers Insurance Customer Service jobs
What cities are hiring for Farmers Insurance Customer Service jobs? Cities with the most Farmers Insurance Customer Service job openings:
What states have the most Farmers Insurance Customer Service jobs? States with the most job openings for Farmers Insurance Customer Service jobs include:
What job categories do people searching Farmers Insurance Customer Service jobs look for? The top searched job categories for Farmers Insurance Customer Service jobs are:
Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, 71% Part Time, 2% Temporary, 20% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Farmers Insurance Customer Service Rep

Farmers Insurance - Carrie Joos Agency

Pekin, IL • On-site

$41K - $45K/yr

Full-time

Medical, Retirement, PTO

Posted just now

Job description

For more than 23 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. Weve earned Farmers highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process and every team member contributes to our shared success.

Were seeking a detail-oriented and customer-focused Insurance Customer Service Sales Representative to join our award-winning team. In this role, youll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. You will get to learn how to cross-sell to our current clients to earn commission. Youll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged.

  • Base pay $41,400 per year plus commission and bonuses!
  • Paid time off and health insurance
  • Retirement plan and career growth opportunities
  • Hands-on training and ongoing mentorship
  • Monday-Friday schedule with evenings and weekends off

If youre motivated, organized, and ready to contribute to a top-performing agency, wed love to hear from you. Apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Support producers by providing prompt, accurate, and courteous client service
  • Prepare and process quotes, applications, endorsements, and certificates of insurance
  • Review, update, and maintain policy records to ensure accuracy and compliance
  • Handle phone inquiries, emails, and in-person client interactions with professionalism and care
  • Manage client files, billing, payments, and account documentation efficiently
  • Cross-sell opportunities to current clients

Requirements
  • Over 18 years of age with a high school diploma or equivalent
  • Property & Casualty license (or ability to obtain)
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Dependable, ethical, and self-motivated
  • Skilled with Microsoft Office and comfortable navigating multiple systems