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Farmers Insurance Customer Service Jobs (NOW HIRING)

Randy Carruthers

Insurance Customer Service

Sterling, CO · On-site

$50K - $65K/yr

Insurance Customer Service Location: STERLING, CO, 80751 Salary: $50000.0 - $65000.0/year Experience: 0 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional to ...

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Farmers Insurance Customer Service information

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How much do farmers insurance customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for farmers insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service representative?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Is Farmers Insurance Customer Service a good job?

Farmers Insurance Customer Service roles typically involve assisting clients with policy inquiries, claims, and coverage options, requiring strong communication and problem-solving skills. The job often offers regular hours, training opportunities, and the chance to develop industry-specific knowledge, making it a stable option for those interested in insurance and customer support. Job satisfaction can vary based on individual preferences and work environment.

Is Farmers Insurance a good place to work?

Farmers Insurance customer service roles are generally considered stable with opportunities for advancement and skill development. Employees often cite a collaborative environment and training programs, though experiences can vary by location and position. It is important to research specific office reviews and job requirements when considering employment.

What does a customer service representative do at Farmers Insurance?

A Farmers Insurance customer service representative assists clients with policy inquiries, claims processing, and coverage options. They communicate via phone, email, or chat, using insurance knowledge and customer service skills to resolve issues and provide information. The role often requires familiarity with insurance software and adherence to company policies.
More about Farmers Insurance Customer Service jobs

What cities are hiring for Farmers Insurance Customer Service jobs?

Cities with the most Farmers Insurance Customer Service job openings:

What states have the most Farmers Insurance Customer Service jobs?

States with the most job openings for Farmers Insurance Customer Service jobs include:

What job categories do people searching Farmers Insurance Customer Service jobs look for?

The top searched job categories for Farmers Insurance Customer Service jobs are:

Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Farmers Insurance Customer Service Rep

Farmers Insurance - Carrie Joos Agency

Pekin, IL • On-site

$45K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

For more than 24 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. Weve earned Farmers highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process and every team member contributes to our shared success.


Were seeking a detail-oriented and customer-focused Insurance Customer Service Sales Representative to join our award-winning team. In this role, youll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. You will get to learn how to cross-sell to our current clients to earn commission. Youll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged.

  • Base pay $45,600 per year plus commission and bonuses!
  • Paid time off and health insurance
  • Retirement plan and career growth opportunities
  • Hands-on training and ongoing mentorship
  • Monday-Friday schedule with evenings and weekends off

If youre motivated, organized, and ready to contribute to a top-performing agency, wed love to hear from you. Apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Support producers by providing prompt, accurate, and courteous client service
  • Prepare and process quotes, applications, endorsements, and certificates of insurance
  • Review, update, and maintain policy records to ensure accuracy and compliance
  • Handle phone inquiries, emails, and in-person client interactions with professionalism and care
  • Manage client files, billing, payments, and account documentation efficiently
  • Cross-sell opportunities to current clients

Requirements
  • Over 18 years of age with a high school diploma or equivalent
  • Property & Casualty license (or ability to obtain)
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Dependable, ethical, and self-motivated
  • Skilled with Microsoft Office and comfortable navigating multiple systems
  • Have a valid drivers license
  • Be coachable and able to learn new skills