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Farmers Insurance Customer Service Jobs in Ohio (NOW HIRING)

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Farmers Insurance Customer Service information

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How much do farmers insurance customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for farmers insurance customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service representative?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Is Farmers Insurance Customer Service a good job?

Farmers Insurance Customer Service roles typically involve assisting clients with policy inquiries, claims, and coverage options, requiring strong communication and problem-solving skills. The job often offers regular hours, training opportunities, and the chance to develop industry-specific knowledge, making it a stable option for those interested in insurance and customer support. Job satisfaction can vary based on individual preferences and work environment.

Is Farmers Insurance a good place to work?

Farmers Insurance customer service roles are generally considered stable with opportunities for advancement and skill development. Employees often cite a collaborative environment and training programs, though experiences can vary by location and position. It is important to research specific office reviews and job requirements when considering employment.

What does a customer service representative do at Farmers Insurance?

A Farmers Insurance customer service representative assists clients with policy inquiries, claims processing, and coverage options. They communicate via phone, email, or chat, using insurance knowledge and customer service skills to resolve issues and provide information. The role often requires familiarity with insurance software and adherence to company policies.

What are popular job titles related to Farmers Insurance Customer Service jobs in Ohio?

For Farmers Insurance Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Farmers Insurance Customer Service jobs in Ohio look for?

The top searched job categories for Farmers Insurance Customer Service jobs in Ohio are:

Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Farmers Insurance Customer Service

Phillip Kerber-Farmers Insurance Agency

Independence, OH • On-site

$45K - $65K/yr

Full-time

PTO

Posted 15 days ago

Job description

Are you looking to make a difference in peoples lives?

Phillip Kerber-Farmers Insurance Agency in Independence, Ohio, is looking for a friendly, dedicated professional to join our amazing team as a Full-Time Insurance Account Manager. You will be responsible for ensuring your clients have the coverage they need while offering additional products that may be beneficial to their goals. You will have the opportunity to utilize your customer service skills while growing your sales career.

No prior insurance experience? No problem!

If you have experience in customer service or sales in another industry, we will provide all of the knowledge and education you need to be successful and grow your career in insurance. Entry-level candidates will start at a base salary.

Are you an experienced insurance sales or customer service representative? Awesome!

We would love for you to bring your established skills to our agency to help us better serve our clients while growing your career. We provide opportunities for continuing education and mentorship as well as the potential to advance your career with our agency.

We can help you get your license.

If youre ready to grow your career and your knowledge in the insurance industry, apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Hands on Training

Coffee and Office Snacks

Career Growth

Mentorship with Established Agent

Licensing Assistance

Employee Appreciation Lunch

Employee Discounts

Team Building Activities

Holidays Off

Paid Holidays

Monthly Commission Opportunites

Sales Incentives

Weekly Team Meeting

Community Involvement

Paid Holidys

Business Casual Attire

Weekends Off

Collaborative Work Enviornment

Free Coffee and Office snacks.


Responsibilities

Develop insurance quotes, make sales presentations, and close sales.

Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.

Process customer policy change requests.

Work independently and as part of a team.

Assess and identify the wants and needs of your customer(s) over the phone.

Handle customer renewals.


Requirements

A Property & Casualty insurance license is preferred - Must be able to obtain with in 30days of hire (license assistance is available)

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Ability to tactfully handle stressful and difficult situations.

No insurance experience required but must be willing to learn