ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Ohio

IsoTalent

Licensed Insurance CSR

Delaware, OH · On-site

$55K - $75K/yr

P&C Insurance Customer Service Representative Location: Delaware, OH | Onsite Our client, a growing insurance agency, is looking for a P&C Insurance Service Rep to join their team on-site. Do you ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Ohio

Insurance Customer Service Representative information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance customer service representative in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What are popular job titles related to Insurance Customer Service Representative jobs in Ohio?

For Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Ohio look for?

The top searched job categories for Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Insurance Customer Service Representative jobs?

Cities in Ohio with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in OH?

For Insurance Customer Service Representative jobs in OH, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Insurance Customer Service Representative

CoverLink Insurance

Eaton, OH • On-site

$40K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Are you looking for a chance to break into the insurance industry? Or perhaps, to further your insurance career?

CoverLink Insurance in Eaton, OH is looking to add a Full-Time Insurance Customer Service Representative to our growing team. As an insurance customer service representative, you will be interacting with clients on a daily basis to determine their insurance needs and find the policy that will best benefit them. If you're an active listener, quickly build rapport with clients, are motivated, and invested in your own growth and success, this is the perfect position for you. Our strong culture, family-first environment, and adoption of industry-leading technology make us unique within the insurance industry. Since its founding in 1920, CoverLink has operated with a simple philosophy: Doing what's best for our clients, associates and the communities we serve.

If you're interested in taking your skills to the next level in a constantly evolving industry, apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities
  • Build strong relationships with clients, educating and advising them on the policies that best fit their unique needs
  • Identify opportunities to round out client accounts through cross-selling and upselling
  • Issue insurance documentation and assist clients with policy changes
  • Shop renewals and work to maintain strong client retention

Requirements
  • A Property & Casualty license is required, but we will help you get your license if needed.
  • 3-6 Years Customer Service Experience
  • Team player with a positive attitude and professional phone and office etiquette.
  • Detail-oriented with excellent written and verbal communication skills.
  • Basic computer software proficiency including experience with Microsoft Office Suite.