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Insurance Customer Service Representative Jobs in Ohio

Stevens Insurance Agency

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Insurance Customer Service Representative (CSR - Sales Focus)

West Chester, OH · On-site

$60K - $85K/yr

  • Dental

  • Retirement

  • PTO

What You'll Do As an Insurance CSR with a sales focus, you'll combine outstanding customer service with proactive sales efforts: * Manage agency-provided leads from quote to policy issuance * Review ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Ohio

Insurance Customer Service Representative information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What are popular job titles related to Insurance Customer Service Representative jobs in Ohio?

For Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Ohio look for?

The top searched job categories for Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Insurance Customer Service Representative jobs?

Cities in Ohio with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in OH?

For Insurance Customer Service Representative jobs in OH, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Mount Vernon, OH • On-site

$33K - $45K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Licensed Insurance Customer Service Representative

Otto Insurance Group is a growing insurance agency committed to delivering outstanding customer service and tailored insurance solutions. We value integrity, professionalism, and building strong relationships with our clients.

Job Summary

We're seeking a Licensed Insurance Customer Service Representative to join our team. In this role, you'll support our clients by addressing inquiries, processing policy changes, resolving issues, and ensuring client satisfaction. You'll work closely with agents and underwriters to provide excellent service and build lasting client relationships.

Responsibilities
  • Handle inbound and outbound customer service calls and emails
  • Assist clients with policy inquiries, coverage options, billing questions, and claims processes
  • Process policy endorsements, renewals, cancellations, and payments
  • Maintain accurate records in agency management systems
  • Work with agents to follow up on leads, cross-sell, and upsell insurance products
  • Ensure compliance with state and federal regulations
  • Resolve client concerns quickly and professionally
  • Provide support during audits and maintain documentation
Qualifications
  • Active insurance license (Property & Casualty)
  • Minimum [1-2] years of customer service experience in an insurance setting
  • Strong knowledge of insurance products, coverages, and procedures
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and insurance agency management software
  • Detail-oriented with strong organizational skills
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Simple IRA with company match
  • Paid time off and holidays
  • Ongoing training and licensing support
  • Friendly and supportive team environment
How to Apply

Submit your resume and a brief cover letter to mbetts@otto-ins.com. Please include your active license details.

Apply