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Insurance Customer Service Representative Jobs in Ohio

Johnson Matthey

OH · Hybrid

$15 - $20.50/hr

As a Customer Service Representative you'll contribute to JM's mission as a world leader in ... Health Insurance (Medical, Prescription, Dental and Vision) * Voluntary Benefits * Wellbeing ...

StaffMyAgency LLC

Customer Service

Fairfield, OH · On-site

$15 - $20/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

BILL PALMER INSURANCE INC

Be Seen First

Insurance Agent

Lancaster, OH · On-site

$40K - $55K/yr

Bill Palmer Insurance was founded in 1977 in Lancaster, Ohio. We are a full service independent ... As a Customer Service Representative, you will service current accounts and assist in the ...

BILL PALMER INSURANCE INC

Be Seen First

Insurance Agent

Lancaster, OH · On-site

$40K - $55K/yr

Bill Palmer Insurance was founded in 1977 in Lancaster, Ohio. We are a full service independent ... As a Customer Service Representative, you will service current accounts and assist in the ...

BILL PALMER INSURANCE INC

Be Seen First

Insurance Agent

Lancaster, OH · On-site

$40K - $55K/yr

Bill Palmer Insurance was founded in 1977 in Lancaster, Ohio. We are a full service independent ... As a Customer Service Representative, you will service current accounts and assist in the ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Ohio

Insurance Customer Service Representative information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance customer service representative in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What are popular job titles related to Insurance Customer Service Representative jobs in Ohio?

For Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Ohio look for?

The top searched job categories for Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Insurance Customer Service Representative jobs?

Cities in Ohio with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in OH?

For Insurance Customer Service Representative jobs in OH, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Allstate Insurance customer service

McKenica & Associates Agency

Hudson, OH • On-site

$36K - $45K/yr

Full-time

Retirement, PTO

Posted 28 days ago

Job description

If you love helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, you’ll fit right in with our team. We’re a busy, second-generation local insurance agency with offices in both Hudson and Fairlawn and we’re looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.

Responsibilities

• Answer incoming calls — provide friendly, knowledgeable support

• Welcome customers — create a warm, professional in office experience

• Take payments and handle billing inquiries — handle transactions accurately and efficiently

• Process policy changes — assist customers with everyday insurance needs

• Sell expanded market insurance policies – classic car, vacant home, commercial, etc.

• Identify cross-sell and referral opportunities for the team

• Collect signatures documentation — follow up with customers to complete required items

• Support agency operations — jump in where needed to help the team succeed


Requirements

• Active Property Casualty license preferred (must obtain within 30 days of hire; licensing assistance available)

• Multi-tasking ability in a busy office

• Comfort with web-based tools and digital workflows

• Process oriented mindset with strong attention to detail

• Excellent communication skills — written and verbal

• Problem solving skills and a customer first approach

• Pride in your work and commitment to quality

• Team focused attitude with willingness to learn




Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Retirement Plan###Career Growth Opportunities###Weekly team meetings###Team-building events###Paid holidays###Half-day off for birthday###Lunch and learn events###Home and work life balance###Community involvement###Collaborative work environment###Business casual attire###Monthly commission opportunity###Monthly bonus opportunity###Sales incentives###