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Insurance Customer Service Representative Jobs in Ohio

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Ohio

Insurance Customer Service Representative information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance customer service representative in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What are popular job titles related to Insurance Customer Service Representative jobs in Ohio?

For Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Ohio look for?

The top searched job categories for Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Insurance Customer Service Representative jobs?

Cities in Ohio with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in OH?

For Insurance Customer Service Representative jobs in OH, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Farmers Insurance Customer Service Representative

Tanner Sowards Farmers Insurance

Proctorville, OH • On-site

$20K - $30K/yr

Part-time

Dental, Vision

Posted 10 days ago

Job description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is part time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Join a team that cares about our customers and you! Tanner Sowards Farmers Insurance in Proctorville, Ohio, is looking for an experienced and committed individual to join our team as a Part-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.


Benefits

Annual Base Salary + Bonus Opportunities

Work from Home

Flexible Schedule

Mon-Fri Schedule

Vision Insurance

Dental Insurance

Licensing Assistance


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Complete Evidence of Insurance requests.
  • Return all phone messages promptly.
  • Prospecting and generating new business through leads & referral sources.
  • Provide exceptional customer service and support.
  • Be outstanding at relationship building.

Requirements
  • A Property & Casualty insurance license is preferred.
  • A Life & Health Insurance license is preferred.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Create relationships from a cold start.
  • Be a fantastic presenter.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Must have ability to multi-task.
  • Professional phone etiquette.