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Insurance Customer Service Representative Jobs in Ohio

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Insurance Customer Service Representative information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for insurance customer service representative in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What are popular job titles related to Insurance Customer Service Representative jobs in Ohio?

For Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Ohio look for?

The top searched job categories for Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Insurance Customer Service Representative jobs?

Cities in Ohio with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in OH?

For Insurance Customer Service Representative jobs in OH, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Licensed Insurance Customer Service Representative

Howard Hanna Holdings

Pepper Pike, OH • On-site

$45K - $48K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Job Overview
Property & Casualty Customer Service Representative - Howard Hanna Insurance
Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service Representative, you'll guide clients through their insurance needs, answer questions, and ensure they feel confident and supported.
We're more than an agency-we're a community-focused team that values collaboration, growth, and exceptional service. Your work will directly impact clients' peace of mind while helping you build a rewarding career.
Grow your career. Make an impact. Join our team today!
Salary Range: $45,000.00 - $48,000.00 per yearBenefits
  • Annual Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Retirement Plan
  • Competitive compensation and benefits package
  • Ongoing training and professional development opportunities
  • Supportive, inclusive, and growth-focused workplace culture
  • Opportunities to advance within the company and broaden your insurance expertise
  • work with a recognized Best Practices Agency
  • Fun & Friendly Co-workers
  • Bonus Opportunities
Requirements
  • Active Property & Casualty insurance license (required)
  • Strong communication and interpersonal skills
  • Passion for educating and helping clients understand their insurance options
  • Proven ability to identify opportunities for cross-selling and account expansion
  • Attention to detail and commitment to regulatory compliance
  • Team-oriented attitude and a drive for continuous improvement
Responsibilities
  • Deliver exceptional customer service to existing clients, resolving inquiries with empathy and expertise
  • Educate policyholders on coverage details, policy changes, and insurance solutions to help them make informed decisions
  • Identify opportunities to cross-sell and up-sell additional products and services, building stronger client relationships
  • Maintain accurate records and documentation in compliance with industry standards
  • Collaborate with a supportive team dedicated to client satisfaction and professional growth
Remote Type:No
Job Type:Full-Time
Job Category:Customer Service Representative
Location:1000 Gamma Dr.,Pittsburgh,PA,15238,USAbout Us
Howard Hanna Insurance Services provides a one-stop shop for all things insurance, with options for home, auto, umbrella, life, and business and commercial.Why Join Us
At Howard Hanna Insurance Services, we believe in protecting what matters most-your peace of mind. As a leading player in the insurance industry, we pride ourselves on our energetic team of professionals dedicated to delivering tailored solutions with exceptional service. Join a dynamic workplace that fosters growth, collaboration, and innovation. With our commitment to both clients and employees, there's no better place to build your career and make a real impact. Choose us, where your future is our priority!

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