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Insurance Customer Service Representative Jobs in Canton, OH

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

U-Haul

Customer Service Representative

Tallmadge, OH · On-site

$14.75 - $20/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Tallmadge, OH · On-site

$14.75 - $20/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Canton, OH · On-site

$15 - $20.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Kent, OH · On-site

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Canton, OH · On-site

$15 - $20.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Kimble

Customer Service Representative

Dover, OH · On-site

$14.50 - $19.75/hr

The Customer Service Representative will be working in a high-volume solution center. This position ... Life insurance and accidental death & dismemberment insurance. * Paid time off * Referral program

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Canton, OH

Insurance Customer Service Representative information

See Canton, OH salary details

$24.3K

$45.2K

$68.2K

How much do insurance customer service representative jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance customer service representative in Canton, OH is $45,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $51,400.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Canton, OH?

The most popular types of Insurance Customer Service Representative jobs in Canton, OH are:

What are popular job titles related to Insurance Customer Service Representative jobs in Canton, OH?

For Insurance Customer Service Representative jobs in Canton, OH, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Canton, OH look for?

The top searched job categories for Insurance Customer Service Representative jobs in Canton, OH are:

What cities near Canton, OH are hiring for Insurance Customer Service Representative jobs?

Cities near Canton, OH with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Canton, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,235 per year, or $21.7 per hour.

Customer Service Representative

Jeremy W Jivan Insurance Agency Inc Farmers Insurance

Barberton, OH • On-site

$15 - $18/hr

Full-time

Posted 10 days ago

Job description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is part-time but could lead to full-time for the right individual.. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary.

We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building relationships. In this role, you'll play a key part in ensuring our clients have a smooth and supportive experience throughout their insurance journey.

Apply for the position today by completing the form and completing the assessment.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Hands on Training

Licensing Assistance

Holidays off


Responsibilities
  • Provide prompt, professional assistance to clients via phone, email, and in person
  • Process policy changes, billing inquiries, claims support, and documentation updates
  • Educate clients on available coverage options and help them understand their policies
  • Maintain accurate records and follow up on outstanding client needs
  • Support the sales team with customer retention and policy renewals
  • Uphold high standards of confidentiality and compliance with insurance regulations
  • Contribute to a positive, collaborative, and service-driven office culture

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.