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Farmers Insurance Customer Service Jobs (NOW HIRING)

Dkia

FARMERS INSURANCE CSR ($12/Hour)

Tustin, CA · On-site

$12/hr

Customer Service Rep We are a Farmers Insurance Agency looking for an excellent new customer service rep to help keep all our existing clients happy. If you are ready to join this exciting team that ...

OLOUGHLIN AGENCY LLC

Farmers Insurance Sales

Amarillo, TX · On-site

$50K - $70K/yr

We are seeking a Remote Farmers Insurance Sales to join our team! You will be responsible for ... Previous experience in insurance, customer service, or other related fields * Ability to build ...

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Farmers Insurance Customer Service information

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How much do farmers insurance customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for farmers insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service representative?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Is Farmers Insurance Customer Service a good job?

Farmers Insurance Customer Service roles typically involve assisting clients with policy inquiries, claims, and coverage options, requiring strong communication and problem-solving skills. The job often offers regular hours, training opportunities, and the chance to develop industry-specific knowledge, making it a stable option for those interested in insurance and customer support. Job satisfaction can vary based on individual preferences and work environment.

Is Farmers Insurance a good place to work?

Farmers Insurance customer service roles are generally considered stable with opportunities for advancement and skill development. Employees often cite a collaborative environment and training programs, though experiences can vary by location and position. It is important to research specific office reviews and job requirements when considering employment.

What does a customer service representative do at Farmers Insurance?

A Farmers Insurance customer service representative assists clients with policy inquiries, claims processing, and coverage options. They communicate via phone, email, or chat, using insurance knowledge and customer service skills to resolve issues and provide information. The role often requires familiarity with insurance software and adherence to company policies.
More about Farmers Insurance Customer Service jobs

What cities are hiring for Farmers Insurance Customer Service jobs?

Cities with the most Farmers Insurance Customer Service job openings:

What states have the most Farmers Insurance Customer Service jobs?

States with the most job openings for Farmers Insurance Customer Service jobs include:

What job categories do people searching Farmers Insurance Customer Service jobs look for?

The top searched job categories for Farmers Insurance Customer Service jobs are:

Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Pittsburgh, PA • On-site

Greg McDonald - State Farm Agency
See more jobs at Greg McDonald - State Farm Agencyexternal

$37K - $51K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Insurance Customer Service Representative

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive:

  • Base salary plus monthly commission
  • Monthly, quarterly and annual bonuses
  • Paid time off (vacation and personal/sick days)
  • Health benefits after 90 days of employment
  • Matching retirement after 1 year of employment
  • Life insurance
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Property & Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.

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