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Farmers Insurance Customer Service Jobs (NOW HIRING)

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

We are a busy, well-established Farmers Insurance agency looking for a reliable, detail-oriented Customer Service Representative to join our team full-time! This role is the backbone of our office.

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Farmers Insurance Customer Service information

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How much do farmers insurance customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for farmers insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Can you work remotely for Farmers Insurance?

Farmers Insurance Customer Service roles can sometimes be performed remotely, depending on the position and company policies. Many customer service jobs at Farmers Insurance offer remote or hybrid work options, especially for roles that involve phone or online support, but availability varies by location and specific job requirements.

Is Farmers Insurance agent a good career?

A Farmers Insurance agent role involves selling insurance policies and providing customer service, often requiring sales skills and licensing. It can offer flexible hours and commission-based income, but job stability and earnings vary based on performance and market conditions.

What is the highest paying insurance agent?

The highest paying insurance agents are typically experienced producers or those working in high-value markets, earning commissions and bonuses that can exceed six figures annually. Top performers often have strong sales skills, industry certifications, and a deep understanding of insurance products, which contribute to higher income levels.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service Representative, and why are they important?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

How to become an insurance customer service representative?

To become a Farmers Insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some positions may require knowledge of insurance policies and the use of customer management software; relevant certifications can enhance job prospects.
More about Farmers Insurance Customer Service jobs
What cities are hiring for Farmers Insurance Customer Service jobs? Cities with the most Farmers Insurance Customer Service job openings:
What states have the most Farmers Insurance Customer Service jobs? States with the most job openings for Farmers Insurance Customer Service jobs include:
What job categories do people searching Farmers Insurance Customer Service jobs look for? The top searched job categories for Farmers Insurance Customer Service jobs are:
Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, 71% Part Time, 2% Temporary, 20% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service

Janine Butterfield - State Farm Agency

Bethel Park, PA

$18 - $20/hr

Contractor

PTO

Posted 9 days ago

Key responsibilities

  • Establish customer relationships and follow up with customers as needed.

  • Provide prompt, accurate, and friendly customer service including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

  • Use a customer-focused, needs-based review process to educate customers about insurance options.

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services


As an Agent Team Member, you will receive...

  • Base hourly pay $18 - $20 per hour depending on licensing and experience
  • Commission earned in addition to hourly base
  • Bonus available throughout the year
  • Paid time off (vacation and personal/sick days)
  • Paid day off for your birthday
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Property & Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.