Jr. IT Systems Administrator

Contract Title: J. IT System Administrator

Justification:

Due to the amount of work required to support the enterprise, including maintaining the hardware and software standards, configuration, troubleshooting and process documentation, we need to augment the staff to meet the go live dates.
The increased number of systems we support and manage, the devices added per facility to support patient communalization and other initiatives require additional support to ensure appropriate geographical support and reduce mean time to resolve issues
Continuity of service and having staff to account for leave and ensuring knowledge transfer of skillset to maintain the high quality of work produced and balance the workload to skilled employees
Principal Duties:

General tasks and responsibilities will include:

Develop an understanding and use of system management tools, utilizing Jamf, Apple Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation, Enterprise Connect and additional technologies.

Develop an understanding of the infrastructure systems that support the environment, Active Directory, Network infrastructure etc.

Assist with the administering of systems used to support the end user devices

Assist with the planning and testing the required configuration profiles to configure the devices as needed.

Assist with troubleshooting hardware, software and associated peripherals throughout the enterprise.

Assist with proactively identifying any ongoing device issues, observing reoccurring incident trends.

Assist with the coordination of device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades

Assist with the testing of system and application updates for device deployments leveraging service automation tools.

Providing direct, over the phone or remote troubleshooting of end user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.

Use diagnostic tools to troubleshoot problems associated with the infrastructure, workstation hardware or software and applications, leveraging tools capabilities and methodologies to resolve problems.

Attend and collaborate in meeting with vendors and other departments as required

Required to travel to the various facilities within the five boroughs to provide onsite support to resolve escalated issues.

Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved

Follow through to ensure that escalated items are resolved.

Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment

Responsible for ensuring that documentation is completed for installation process and procedures and that it's disseminated to the required support staff.

Performs general preventative and remedial maintenance tasks on servers, end user devices and any other authorized peripheral equipment.

Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory

Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries

Maintains, follows and consistently demonstrates a general knowledge of EITS and guidelines, processes, practices and procedures

Preparing and willing to do any other reasonable and lawful instruction and task on time and correctly

Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures

Adhering to attendance and timesheet policy standards

Minimum Qualifications:

A Systems Administrator, is responsible for overseeing the maintenance and security of company intranets and computer systems. Their duties include installing antivirus or malware protection software, responding to employee concerns or drafting documents to help employees use computer systems and coordinating with company leadership to determine new technologies that could enhance their company's computer systems.

General tasks and responsibilities will include:

System Administrators identify any problems in the system, anticipate potential issues and repair systems and software when necessary. Other duties and responsibilities may include:

Setting up new users and giving them access to the intranet

Managing and maintaining the file servers

Operating the firewall for the organization

Monitoring the internet connection for security risks

Employing the latest security protocols

Monitoring the local area network (LAN) for threats or errors