International Operations Agent

Job Description – International Ops Agent (Air Export)

• Job Type: Full-Time (On-site,)
• Location: Woodbury, NY
• Salary Range: $55,000-$85,000 Annual Salary range

1. OBJECTIVE (POSITION SUMMARY)

Radiant Global Logistics has a fast-paced environment and are looking to expand our staff by adding an International Air Export Agent in International Operations for our Woodbury, NY location. The candidate preferably will have at least 2 years of prior freight forwarding experience. The International Air Export Agent maintains a heightened level of customer service to our customers and ensures efficient daily operations for all accounts. They will also be responsible for daily operations moving Air shipments, primarily export. This position is required to work onsite at our JFK location in Woodbury, NY.

1. JOB RESPONSIBILITIES WILL BE AS FOLLOWS:

The primary role of the International Air Export Agent is.

• Expected to be driven by their attention to detail and their focus towards continual improvement.
• The International Air Export Agent is an advocate (main point of contact) for the customer and in doing so establishes as well as maintains the clients’ profile.
• Assists others in their duties with all International Air Export accounts.
• Able to provide customers with status on shipments by using Cargowise, SAP TM, and the Company Intranet.
• Answer customer emails, voicemails.
• Able to audit documents for export compliance information and able to obtain missing information from customers.
• Coordinate activities with the warehouse staff to ensure customer expectations are met.
• Provide support with other miscellaneous projects throughout the branch.
• Monitors and manages clients’ shipments until completion. Keeping clients apprised of all related activity.
• Generates and maintains an active channel of communication between their customers and vendors.
• Able to provide market competitive rate quotes upon request.
• Able to accept customer bookings and dispatch for pickup.
• Able to setup file for processing including validating credit, obtaining complete documents, working with destination on necessary approvals.
• Process HAWB, and invoice accurately.
• Able to complete airline booking, review airline contracts and process MAWB.

1. QUALIFICATIONS: KNOWLEDGE AND SKILLS REQUIREMENTS

• Bachelor’s degree in logistics or similar field preferred.
• Self-motivated with the ability to handle multiple priorities, meet deadlines, manage risk, and problem solving.
• Able to work well under pressure.
• General Airline/Logistics Knowledge
• Ability to follow standard operating procedures and provide input for continuous improvement.
• 2+ years minimum Freight Forwarding specific experience required. Domestic & International experience a plus.
• Superior attention to detail and excellent organizational skills, detail-oriented and high level of organization approach to work is essential.
• Displays ability to work independently with minimal supervision.
• Preferred computer skills: Outlook, Excel, Word, Microsoft 365, and transportation tracking software.

1. FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental &, Vision insurance.
• Company paid STD & LTD
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

Salary Range: $55,000-$85,000 Annual Salary Range

*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

1. ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.