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Air Agent Jobs (NOW HIRING)

Forward Air

Air Operation Agent

Compton, CA

$30 - $33/hr

Operations Air Agent Compensation: $30.00 - $33.00 per hour Available Schedule: Sunday - Thursday, 5:30 PM - 2:30 AM Core Responsibilities & Duties: * Ensure import/export processes are completed in ...

Air General, Inc.

Cargo Agent - Air (GEG)

Spokane, WA · On-site

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Spokane International Airport location in Spokane, WA. The Cargo Agent will ...

Air General, Inc.

Cargo Agent - Air (MSY)

Kenner, LA · On-site

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our New Orleans International Airport (MSY) location. The Cargo Agent will be ...

Air General, Inc.

Cargo Agent - Air (CLE)

Cleveland, OH · On-site

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Cleveland Hopkins International Airport (CLE) location. The Cargo Agent will ...

Staff Solve

Air Export Quoting Agent

Houston, TX

Air Export Quoting Agent - 77073 Position Summary The Air Export Quoting Agent is responsible for preparing accurate and competitive air export quotations for international shipments. This role ...

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Air Agent information

What is the difference between Air Agent vs Airport Customer Service Agent?

AspectAir AgentAirport Customer Service Agent
Required CredentialsHigh school diploma, TSA certification, sometimes airline-specific trainingHigh school diploma, TSA certification, customer service training
Work EnvironmentAirports, airline offices, on the tarmacAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, airport ground servicesAirports, airline ground staff
Common Search & ComparisonOften compared for airport roles, customer interaction, and certification requirements

Both Air Agents and Airport Customer Service Agents work in airport environments and require similar certifications. However, Air Agents typically focus more on airline operations, ticketing, and baggage handling, while Airport Customer Service Agents primarily assist passengers with check-in, boarding, and customer inquiries. Understanding these differences helps job seekers find the right role in the aviation industry.

What are some typical challenges Air Agents face when managing flight bookings and itinerary changes?

Air Agents often encounter challenges such as last-minute schedule changes, flight cancellations, and complex rebooking requests from clients. These situations require quick problem-solving skills, attention to detail, and strong communication with both customers and airline partners. Staying calm under pressure and being familiar with airline policies and reservation systems are essential to ensure travelers’ needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as an Air Agent, and why are they important?

To thrive as an Air Agent, you need strong attention to detail, customer service skills, and knowledge of airline procedures, often supported by experience in the travel or aviation industry. Familiarity with global distribution systems (GDS) like Sabre or Amadeus and ticketing software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These qualities ensure accurate bookings, efficient handling of travel issues, and a positive customer experience in a fast-paced environment.

What are Air Agents?

Air Agents are professionals responsible for managing airline bookings, ticketing, and customer service related to air travel. They typically work for airlines, travel agencies, or cargo companies, assisting customers with flight reservations, changes, cancellations, and information about schedules and fares. Air Agents may also handle special requests, coordinate group travel, and ensure compliance with travel regulations. Their role is vital in ensuring a smooth travel experience for passengers and efficient cargo movement for businesses.
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What states have the most Air Agent jobs? States with the most job openings for Air Agent jobs include:
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Air Agent jobs near you
Air Operation Agent

Air Operation Agent

Forward Air Corporation

Los Angeles, CA • On-site

$33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description


Position: Operations Air Agent
Compensation: $33.00 per hour
Available Schedule: Sunday - Thursday, 5:30 PM - 2:30 PM
Core Responsibilities & Duties:
  • Ensure import/export processes are completed in compliance with all applicable regulations and procedures
  • Work within the Aviation Vertical AOG Operations team to complete shipments from start to finish
  • Review and identify areas to maximize profitability
  • Maintain and develop customer relationships
  • Ensure all billing is carried out within a timely fashion and monitor input of purchase costs into the system to enable accurate billing and profit reporting
  • Ensure quotations are responded to in a timely fashion dependent on customer requirements
  • Ensure all mandatory training is completed within the required time frames
  • Other duties as assigned

Job Requirements & Qualifications:
  • Import/Export experience essential
  • Proven industry experience
  • Solid background in US Customs law and procedures
  • Sound knowledge of Microsoft Word, PowerPoint, Excel
  • Dangerous Goods Compliant an advantage
  • The ability to work proactively using own initiative
  • Proven communication skills, both written and verbal
  • Previous experience dealing with a varied customer base
  • Capacity to build strong relationships
  • Ability to consider several possible options and decide on most appropriate method
  • IT skills to an appropriate level
  • Excellent process and planning skills
  • Strong commercial awareness; Understands impact of actions

What We Offer:
  • Competitive base salary
  • Paid time off within the first year of employment, sick time and holidays
  • Company provided life insurance
  • Health, vision, and dental insurance options
  • Commuter benefit plan
  • Optional supplemental life insurance
  • 401(k)
  • Wellness program
  • A great place to work with a terrific culture
    #LI-TK1

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