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Air Agent Jobs (NOW HIRING)

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our New Orleans International Airport (MSY) location. The Cargo Agent will be ...

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Nashville International Airport (BNA) location. The Cargo Agent will be ...

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Spokane International Airport location in Spokane, WA. The Cargo Agent will ...

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Cleveland Hopkins International Airport (CLE) location. The Cargo Agent will ...

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Air Agent information

What are the key skills and qualifications needed to thrive as an Air Agent, and why are they important?

To thrive as an Air Agent, you need strong attention to detail, customer service skills, and knowledge of airline procedures, often supported by experience in the travel or aviation industry. Familiarity with global distribution systems (GDS) like Sabre or Amadeus and ticketing software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These qualities ensure accurate bookings, efficient handling of travel issues, and a positive customer experience in a fast-paced environment.

What are some typical challenges Air Agents face when managing flight bookings and itinerary changes?

Air Agents often encounter challenges such as last-minute schedule changes, flight cancellations, and complex rebooking requests from clients. These situations require quick problem-solving skills, attention to detail, and strong communication with both customers and airline partners. Staying calm under pressure and being familiar with airline policies and reservation systems are essential to ensure travelers’ needs are met efficiently and accurately.

What are Air Agents?

Air Agents are professionals responsible for managing airline bookings, ticketing, and customer service related to air travel. They typically work for airlines, travel agencies, or cargo companies, assisting customers with flight reservations, changes, cancellations, and information about schedules and fares. Air Agents may also handle special requests, coordinate group travel, and ensure compliance with travel regulations. Their role is vital in ensuring a smooth travel experience for passengers and efficient cargo movement for businesses.

What is the difference between Air Agent vs Airport Customer Service Agent?

AspectAir AgentAirport Customer Service Agent
Required CredentialsHigh school diploma, TSA certification, sometimes airline-specific trainingHigh school diploma, TSA certification, customer service training
Work EnvironmentAirports, airline offices, on the tarmacAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, airport ground servicesAirports, airline ground staff
Common Search & ComparisonOften compared for airport roles, customer interaction, and certification requirements

Both Air Agents and Airport Customer Service Agents work in airport environments and require similar certifications. However, Air Agents typically focus more on airline operations, ticketing, and baggage handling, while Airport Customer Service Agents primarily assist passengers with check-in, boarding, and customer inquiries. Understanding these differences helps job seekers find the right role in the aviation industry.

More about Air Agent jobs
What cities are hiring for Air Agent jobs? Cities with the most Air Agent job openings:
What states have the most Air Agent jobs? States with the most job openings for Air Agent jobs include:
Infographic showing various Air Agent job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

$23.36 - $31.14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago


Job description

Job Title: Air Import Agent

Job Location: Hebron, Kentucky

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 

As an Air Import Agent, you will be responsible for the movement of our customer's air import shipments.  You will coordinate and be the main point of contact for our inbound Air Import shipments from initial contact to final destination. 

Key Responsibilities

  • Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
  • Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.
  • Work with air and ground transportation partners to manage inbound shipments.
  • Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.
  • Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.
  • Communicate with air carriers to ensure timely release of freight.
  • Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing to customers and/or other offices.
  • Set up and coordinate deliveries to customers, ensuring timely and efficient service.
  • Handle and manage all customer contact at the file level regarding exceptions and escalations.
  • Answer all customer inquiries in accordance with Customer Service Policy standards.
  • Proactively increase customer satisfaction and business share through regular communication and service excellence.
  • Assist the import agent team in completing tasks and projects as required.
  • Assign work, set completion timelines, review work, and provide feedback to management on team performance.
  • Perform additional duties and projects as directed.
  • Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.
  • Organize pickup and delivery for customers, ensuring adherence to cSOPs and internal SOPs.
  • Provide freight documents and monitor inbound/outbound cold chain processes, acting as escalation point for the central monitoring team.
  • Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.
  • Ensure all duties are performed in accordance with cSOPs and regulatory requirements.

Skills & Requirements

  • Exceptional customer service skills with strong communication and problem-solving abilities.
  • Detail-oriented with excellent organizational and follow-up skills.
  • Proficient in MS Office products.
  • Experienced in handling international freight forwarding shipments.
  • Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Pay Range: $23.36 - $31.14/hr. (Based on Experience)


Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Employment Type: FULL_TIME