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Group Air Agent Jobs (NOW HIRING)

Cadence Travel

Group Air Manager

CA · Remote

The Group Air Manager is responsible for overseeing the travel and air services provided for the ... As required, serve as a groups dedicated agent booking air, ground and hotels within program ...

Fly My Group

Group Travel Agent

Burnsville, MN · On-site

$22/hr

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

Fly My Group

Group Travel Agent

Bozeman, MT · On-site

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

All Company Openings

Group Travel Agent

Burnsville, MN · On-site

$22/hr

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

All Company Openings

Group Travel Agent

Bozeman, MT · On-site

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

Dimerco Express Corp

Air Export Agent

Wood Dale, IL · On-site

$55K - $60K/yr

About Dimerco Dimerco Express Group helps businesses move goods around the world smoothly by ... Air Export shipment internally & externally with customers, Dimerco offices/agent to ensure the ...

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Group Air Agent information

What are the key skills and qualifications needed to thrive as a Group Air Agent, and why are they important?

To thrive as a Group Air Agent, you need strong organizational skills, attention to detail, and experience with airline booking and ticketing, often supported by a background in travel or hospitality. Proficiency in global distribution systems (GDS) such as Sabre or Amadeus and familiarity with fare rules and group contracts are typically required. Excellent customer service, problem-solving abilities, and clear communication help manage client expectations and resolve issues effectively. These skills are crucial for ensuring seamless travel arrangements, client satisfaction, and efficient handling of group bookings.

What are Group Air Agents?

Group Air Agents are travel professionals who specialize in coordinating and managing airline reservations for groups, such as corporate teams, sports teams, tour groups, or event attendees. They work with airlines to secure group rates, manage booking logistics, and ensure that all travelers' needs are met. Group Air Agents handle negotiations, ticketing, and changes, making group travel more efficient and cost-effective. Their expertise helps clients navigate airline policies, baggage requirements, and travel documentation, ensuring a smooth group travel experience.

What are some common challenges faced by Group Air Agents when managing large group bookings, and how can they be addressed?

Group Air Agents often encounter challenges such as coordinating travel for large parties with varying preferences, ensuring seat availability, and managing last-minute changes or cancellations. To address these issues, agents rely on strong organizational skills, effective communication with both clients and airlines, and familiarity with group booking policies. Building good relationships with airline representatives and using specialized booking systems can help streamline the process and provide flexible solutions for clients.

What is the difference between Group Air Agent vs Passenger Service Agent?

AspectGroup Air AgentPassenger Service Agent
CertificationsTypically required: TSA certification, airline-specific trainingSame as Group Air Agent: TSA certification, airline training
Work EnvironmentAirport terminals, airline offices, group travel settingsAirport terminals, customer service counters, passenger areas
Employer & Industry UsageAirlines, travel groups, tour operatorsAirlines, airports, travel agencies
Job FocusManaging group bookings, coordinating group travel logisticsAssisting individual passengers, ticketing, check-in, customer service

Both roles require similar certifications and work in airport environments, but Group Air Agents focus on managing group travel logistics, while Passenger Service Agents primarily assist individual passengers with check-in and customer service. Understanding these differences helps job seekers target the right position in the airline industry.

More about Group Air Agent jobs
What cities are hiring for Group Air Agent jobs? Cities with the most Group Air Agent job openings:
What states have the most Group Air Agent jobs? States with the most job openings for Group Air Agent jobs include:
What job categories do people searching Group Air Agent jobs look for? The top searched job categories for Group Air Agent jobs are:
Group Air Agent jobs near you
Infographic showing various Group Air Agent job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 37% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Group Air Manager

Group Air Manager

Cadence Travel

CA • Remote

Full-time

Posted 14 days ago

Job description

The Group Air Manager is responsible for overseeing the travel and air services provided for the Meetings + Incentive department's clients and employees. This person will lead a team of group air specialists providing strategic direction for the department while upholding Cadence's high standards.


Key Responsibilities:

Team Leader

  • Manage schedules of full-time and part-time employees to maximize resources effectively and efficiently; forecast labor requirements and develop plans to ensure adequate coverage
  • Train, mentor, and guide direct reports while fostering a positive work environment
  • Provide daily support and problem solving for both customers and team
  • Identify, analyze, implement, and audit new technologies and processes for continual improvement
  • As required, serve as a groups dedicated agent booking air, ground and hotels within program parameters

Industry Relations

  • Negotiate contracts or rates with travel service providers, and remain accountable for maintaining contract deadlines
  • Serve as the internal subject matter expert on zone fares, air contracts, group air blocks, and general air knowledge making recommendations to clients based on program parameters
  • Travel to industry event(s) and/or educational/Familiarization trip opportunities as approved by management to further develop global product knowledge
  • Research current requirements for international travelers, including but not limited to passport and visas.
  • Develop and foster effective and positive working relationships with industry partners, specifically in airlines and hotels

Administrative Tasks

  • Manage the production and distribution of program A&D manifests ensuring data integrity and timely distribution
  • Manage and audit the production of program final accounting in partnership with the Accounting department and the Account Manager
  • Manage back-office accounting and reporting based on specific program requirements
  • Responsible for the accurate entry and updating of financial forecasts in SalesForce
  • Process refunds and exchanges, as needed

Account Management

  • Establish and maintain client files and preferences
  • Take part in strategy, pricing, RFP development and presentations for new client opportunities, as
  • In collaboration with clients and Account Managers, develop program-specific travel policies that meet the program goals and budget constraints
  • Assess clients' group flight needs and set up program-specific internal and client-facing procedures to

successfully deliver a seamless attendee experience and support the program's travel policy.

  • Develop air analyses and cost estimates to assist in the destination selection process

Required:

  • Minimum of (3) years working as an Air Supervisor, or comparable
  • Minimum of (5) years working as a Booking Agent
  • Advanced knowledge of legacy Sabre and growing knowledge of graphical Sabre
  • Advanced knowledge of group air contracts, zone fares, and airline rules + restrictions
  • Intermediate to advanced proficiency in Microsoft applications, specifically in Excel
  • Intermediate to advanced technical ability related to existing and emerging travel-related technology and
  • Working knowledge of quality control automation and implementation through back-office systems
  • Strong time management skills to ensure timely deliverables
  • Strong interpersonal and stakeholder management skills with the ability to effectively communicate across disciplines, both internally and externally
  • Strong attention to detail and financial acumen
  • Ability to multitask and deliver results in a nebulous environment
  • Advanced solutions-oriented problem-solving skills that drive innovation and creative thinking
  • Extraordinary customer service skills

Preferred:

  • Familiarity with Cvent GDS integration, Prime Analytics, Grasp and ClientBase are bonuses
  • Experience working with and/or implementing online booking tools within group air
  • Experience working in SalesForce
  • Working knowledge of SafeToGo Duty of Care software


Apply