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Group Air Agent Jobs (NOW HIRING)

Fly My Group

Group Travel Agent

Bozeman, MT · On-site

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

Fly My Group

Group Travel Agent

Burnsville, MN · On-site

$22/hr

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

All Company Openings

Group Travel Agent

Bozeman, MT · On-site

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

All Company Openings

Group Travel Agent

Burnsville, MN · On-site

$22/hr

As a Group Air Specialist, you'll be responsible for ensuring our client's group airfare needs are met with precision, care, and a little bit of magic. What you will do: * Build strong relationships ...

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Group Air Agent information

What are the key skills and qualifications needed to thrive as a Group Air Agent, and why are they important?

To thrive as a Group Air Agent, you need strong organizational skills, attention to detail, and experience with airline booking and ticketing, often supported by a background in travel or hospitality. Proficiency in global distribution systems (GDS) such as Sabre or Amadeus and familiarity with fare rules and group contracts are typically required. Excellent customer service, problem-solving abilities, and clear communication help manage client expectations and resolve issues effectively. These skills are crucial for ensuring seamless travel arrangements, client satisfaction, and efficient handling of group bookings.

What are Group Air Agents?

Group Air Agents are travel professionals who specialize in coordinating and managing airline reservations for groups, such as corporate teams, sports teams, tour groups, or event attendees. They work with airlines to secure group rates, manage booking logistics, and ensure that all travelers' needs are met. Group Air Agents handle negotiations, ticketing, and changes, making group travel more efficient and cost-effective. Their expertise helps clients navigate airline policies, baggage requirements, and travel documentation, ensuring a smooth group travel experience.

What are some common challenges faced by Group Air Agents when managing large group bookings, and how can they be addressed?

Group Air Agents often encounter challenges such as coordinating travel for large parties with varying preferences, ensuring seat availability, and managing last-minute changes or cancellations. To address these issues, agents rely on strong organizational skills, effective communication with both clients and airlines, and familiarity with group booking policies. Building good relationships with airline representatives and using specialized booking systems can help streamline the process and provide flexible solutions for clients.

What is the difference between Group Air Agent vs Passenger Service Agent?

AspectGroup Air AgentPassenger Service Agent
CertificationsTypically required: TSA certification, airline-specific trainingSame as Group Air Agent: TSA certification, airline training
Work EnvironmentAirport terminals, airline offices, group travel settingsAirport terminals, customer service counters, passenger areas
Employer & Industry UsageAirlines, travel groups, tour operatorsAirlines, airports, travel agencies
Job FocusManaging group bookings, coordinating group travel logisticsAssisting individual passengers, ticketing, check-in, customer service

Both roles require similar certifications and work in airport environments, but Group Air Agents focus on managing group travel logistics, while Passenger Service Agents primarily assist individual passengers with check-in and customer service. Understanding these differences helps job seekers target the right position in the airline industry.

More about Group Air Agent jobs
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Group Air Agent jobs near you
Infographic showing various Group Air Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Group Travel Agent

Fly My Group, Global Travel Alliance, Techtrav, & Music Contact International

Bozeman, MT • On-site

Other

Posted 9 days ago

Job description

Love Travel? Passionate about customer service? Detail-obsessed? If you are a driven person who believes travel changes lives, we’d love to hear from you! Fly My Group is a leading provider of group and individual airfare services. The Fly My Group team is unlike any other because we are composed solely of passionate people that always work hard to generate a positive experience for every customer they encounter, every time!


We are currently seeking passionate and outgoing Group Air Specialists to join our Burnsville, MN and Bozeman, MT office. Our team works to provide excellent customer service to our clients by managing group airfare. Travel can be a daunting task and our team takes out the stress of air travel while building long lasting relationships with our clients.


As a Group Air Specialist, you’ll be responsible for ensuring our client’s group airfare needs are met with precision, care, and a little bit of magic.


What you will do:

  • Build strong relationships with clients by booking, selling, and managing group airfare from beginning to end
  • Negotiate competitive group airfare rates and terms to give our customers the best deals
  • Effectively and quickly communicate and manage group bookings, deadlines, and invoices
  • Price shop and monitor every group for better fares and itineraries
  • Provide over-the-top, positive “wow factor” support to customers via email and over the phone
  • Develop and maintain strong relationships with customers by anticipating and effectively responding to service issues and requests
  • Actively contribute to our supportive and positive team
  • Other duties as assigned that positively impact our customers and company

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