ZipRecruiter

Log In

1

Air Agent Jobs in Florida (NOW HIRING)

next page

Showing results 1-20

All JobsAir Agent JobsAir Agent Jobs in Florida

Air Agent information

What is an air agent?

Air Agents are professionals responsible for managing airline bookings, ticketing, and customer service related to air travel. They typically work for airlines, travel agencies, or cargo companies, assisting customers with flight reservations, changes, cancellations, and information about schedules and fares. Air Agents may also handle special requests, coordinate group travel, and ensure compliance with travel regulations. Their role is vital in ensuring a smooth travel experience for passengers and efficient cargo movement for businesses.

What are the key skills and qualifications needed to thrive as an air agent, and why are they important?

To thrive as an Air Agent, you need strong attention to detail, customer service skills, and knowledge of airline procedures, often supported by experience in the travel or aviation industry. Familiarity with global distribution systems (GDS) like Sabre or Amadeus and ticketing software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These qualities ensure accurate bookings, efficient handling of travel issues, and a positive customer experience in a fast-paced environment.

What are some typical challenges air agents face when managing flight bookings and itinerary changes?

Air Agents often encounter challenges such as last-minute schedule changes, flight cancellations, and complex rebooking requests from clients. These situations require quick problem-solving skills, attention to detail, and strong communication with both customers and airline partners. Staying calm under pressure and being familiar with airline policies and reservation systems are essential to ensure travelers’ needs are met efficiently and accurately.

What is the difference between Air Agent vs Airport Customer Service Agent?

AspectAir AgentAirport Customer Service Agent
Required CredentialsHigh school diploma, TSA certification, sometimes airline-specific trainingHigh school diploma, TSA certification, customer service training
Work EnvironmentAirports, airline offices, on the tarmacAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, airport ground servicesAirports, airline ground staff
Common Search & ComparisonOften compared for airport roles, customer interaction, and certification requirements

Both Air Agents and Airport Customer Service Agents work in airport environments and require similar certifications. However, Air Agents typically focus more on airline operations, ticketing, and baggage handling, while Airport Customer Service Agents primarily assist passengers with check-in, boarding, and customer inquiries. Understanding these differences helps job seekers find the right role in the aviation industry.

What are popular job titles related to Air Agent jobs in Florida?

For Air Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Air Agent jobs in Florida look for?

The top searched job categories for Air Agent jobs in Florida are:

Air Agent jobs near you
Infographic showing various Air Agent job openings in Florida as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Air Export Operations Agent III

AIT Worldwide Logistics, Inc.

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

AIT Worldwide Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

246th of 366 rated logistics

Job description

Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
AIT Worldwide Logistics is seeking an Air Export Agent III that will coordinate the day-to-day export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air Export Agent's primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.
Responsibilities
  • Receive and validate customer order (Cargowise Org, Credit, Export POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
  • Identify best routing / transit option per customer request/SOP
  • Anticipate and secure quotation from vendors for all potential order costs
  • Issue customer or overseas office/agent quotation & confirm acceptance
  • Perform TSA Known Shipper Check
  • Secure booking from Airline
  • Dispatch inland carriage with subcontractor if applicable
  • Accrue for all costs in CargoWise and perform initial profitability check
  • Issue customer booking confirmation
  • Confirm timely delivery/receipt of cargo and update system milestone
  • Receive and validate customer documents
  • Ensure receipt of AES Data elements in writing from USPPI (if applicable)
  • File AES according to USPPI instructions (if applicable)
  • Receive and validate master air waybill
  • Track and confirm flight departure and update system milestone
  • Issue AIT House air waybill according to customer & destination requirements
  • Upload all documents to edocs in CargoWise
  • Send Pre Alert to overseas office/agent
  • Confirm final costs, ensuring all are accrued and final profitability check complete
  • Issue Invoice to customer/overseas office as required
  • Distribute documents as per shipper requirement / SOP
  • Manage customer reporting and/or additional system milestones as required

Qualifications
  • A team player who works well with others - being respectful to our teammates is a Core Value
  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:
  • Associates Degree or equivalent
  • 4-6 Years Freight Forwarding experience preferred
  • Dangerous Goods Certification preferred
  • Certified CargoWise Specialist CCO required
  • Certified CargoWise Specialist, CCS preferred
  • Proficiency Knowledge of CargoWise
  • Advanced math & geography skills.
  • Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
  • Ability to recommend solutions to common problems.
  • Strong organizational and time management skills.
  • Advanced knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
  • Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
  • Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
  • Proficiency with using MS Office
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
  • Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
  • Responds promptly & professionally to customer needs and solicits feedback to improve performance.

What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

What AIT Worldwide Logistics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply