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Air Agent Jobs (NOW HIRING)

Air General, Inc.

Cargo Agent - Air (CLE)

Cleveland, OH · On-site

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Cleveland Hopkins International Airport (CLE) location. The Cargo Agent will ...

Staff Solve

Air Export Quoting Agent

Houston, TX

Air Export Quoting Agent - 77073 Position Summary The Air Export Quoting Agent is responsible for preparing accurate and competitive air export quotations for international shipments. This role ...

Staff Solve

Air/Ocean Exports Agent

Humble, TX · On-site

The Agent II is responsible for coordinating outbound air and ocean freight shipments to their destination while providing exceptional customer service. This position requires competency in ...

Yusen Logistics Co.

Air Export Agent II

Doral, FL

The Export Agent facilitates the shipment of cargo via air and/or ocean transport. The Export Agent is responsible for receiving shipping instructions and following customer specific guidelines in ...

OCEANAIR Inc

Air Export Agent

Chelsea, MA · On-site

$19.23 - $26/hr

Air Export Agent Reports to: Pharmaceuticals Managing Director Location: Chelsea, MA Employment Type: Full-time | Non-exempt Schedule: Monday - Friday 8:00 to 5:00 Join Our Team at OCEANAIR, Inc.

OCEANAIR Inc

Air Export Agent

Chelsea, MA · On-site

$19.23 - $26/hr

Air Export Agent Reports to: Pharmaceuticals Managing Director Location: Chelsea, MA Employment Type: Full-time | Non-exempt Schedule: Monday - Friday 8:00 to 5:00 Join Our Team at OCEANAIR, Inc.

Cavalier Logistics

A well-qualified Air Export Agent will process and execute the transportation documents for export cargo consignments while both exceeding the client's service requests and ensuring maximum ...

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Air Agent information

What are the key skills and qualifications needed to thrive as an Air Agent, and why are they important?

To thrive as an Air Agent, you need strong attention to detail, customer service skills, and knowledge of airline procedures, often supported by experience in the travel or aviation industry. Familiarity with global distribution systems (GDS) like Sabre or Amadeus and ticketing software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These qualities ensure accurate bookings, efficient handling of travel issues, and a positive customer experience in a fast-paced environment.

What are some typical challenges Air Agents face when managing flight bookings and itinerary changes?

Air Agents often encounter challenges such as last-minute schedule changes, flight cancellations, and complex rebooking requests from clients. These situations require quick problem-solving skills, attention to detail, and strong communication with both customers and airline partners. Staying calm under pressure and being familiar with airline policies and reservation systems are essential to ensure travelers’ needs are met efficiently and accurately.

What are Air Agents?

Air Agents are professionals responsible for managing airline bookings, ticketing, and customer service related to air travel. They typically work for airlines, travel agencies, or cargo companies, assisting customers with flight reservations, changes, cancellations, and information about schedules and fares. Air Agents may also handle special requests, coordinate group travel, and ensure compliance with travel regulations. Their role is vital in ensuring a smooth travel experience for passengers and efficient cargo movement for businesses.

What is the difference between Air Agent vs Airport Customer Service Agent?

AspectAir AgentAirport Customer Service Agent
Required CredentialsHigh school diploma, TSA certification, sometimes airline-specific trainingHigh school diploma, TSA certification, customer service training
Work EnvironmentAirports, airline offices, on the tarmacAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, airport ground servicesAirports, airline ground staff
Common Search & ComparisonOften compared for airport roles, customer interaction, and certification requirements

Both Air Agents and Airport Customer Service Agents work in airport environments and require similar certifications. However, Air Agents typically focus more on airline operations, ticketing, and baggage handling, while Airport Customer Service Agents primarily assist passengers with check-in, boarding, and customer inquiries. Understanding these differences helps job seekers find the right role in the aviation industry.

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What job categories do people searching Air Agent jobs look for? The top searched job categories for Air Agent jobs are:
Air Agent jobs near you
Infographic showing various Air Agent job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Cargo Agent - Air (SDF)

Cargo Agent - Air (SDF)

Air General, Inc.

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Louisville International Airport, (SDF) location.
The Cargo Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.
If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!
Job Responsibilities include:
  • Load/unload air cargo from/to vehicles/trucks
  • Maintain and operate a forklift, tug and pallet jack safely and efficiently
  • Adhere to all FAA, Airport, and Air General safety and security procedures
  • Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances
  • Understand and prepare documentation for tracing action, perform follow-up, and keep customer informed of progress or their shipment
  • Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads
  • Obtain Customs Log Number and appropriate flight clearances
  • Reconcile Master and House air waybills, as applicable
  • Verify booking details and make corrections where applicable
  • Any other duties assigned by supervisors or managers

Requirements:
  • High school diploma or GED required.
  • Must be able to obtain a valid airport SIDA badge.
  • Must be at least 18 years of age.
  • Must have a valid and unexpired US Driver's license.
  • Must be able to lift up to 70 lbs.
  • Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
  • Must be able to clearly understand and communicate in English when performing essential job functions.
  • Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
  • Be available to work varied shifts, including nights, weekends, and holidays.
  • Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.
  • Some travel may be required for airline specific training.

Schedule: 09:00 am - 5:30 pm (Monday - Friday)
11:30 am - 8:00 pm (Monday - Friday)
Benefits Offered:
  • Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
  • Paid Time Off and Sick Time
  • Paid Parental Leave
  • 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
  • Life Insurance
  • Tuition Scholarship Program
  • Company Emergency Loan Program
  • Earned Wage Access - offered through Tapcheck
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)

Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos:
https://www.airgeneral.com/ourstory
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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