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Atlas Air Comfort

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Licensed HVAC Qualifying Agent

Charlotte, NC · On-site

$65K - $95K/yr

We're a growing residential HVAC company expanding into Charlotte, NC, and we need a licensed HVAC professional to serve as our state qualifying agent - the person whose license and oversight keep ...

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Atlas Air Comfort

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Licensed HVAC Qualifying Agent

Lansing, MI · On-site

$65K - $95K/yr

We're a growing residential HVAC company expanding into Lansing, MI, and we need a licensed HVAC professional to serve as our state qualifying agent - the person whose license and oversight keep our ...

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What is the difference between Air Agent vs Airport Customer Service Agent?

AspectAir AgentAirport Customer Service Agent
Required CredentialsHigh school diploma, TSA certification, sometimes airline-specific trainingHigh school diploma, TSA certification, customer service training
Work EnvironmentAirports, airline offices, on the tarmacAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, airport ground servicesAirports, airline ground staff
Common Search & ComparisonOften compared for airport roles, customer interaction, and certification requirements

Both Air Agents and Airport Customer Service Agents work in airport environments and require similar certifications. However, Air Agents typically focus more on airline operations, ticketing, and baggage handling, while Airport Customer Service Agents primarily assist passengers with check-in, boarding, and customer inquiries. Understanding these differences helps job seekers find the right role in the aviation industry.

What are some typical challenges Air Agents face when managing flight bookings and itinerary changes?

Air Agents often encounter challenges such as last-minute schedule changes, flight cancellations, and complex rebooking requests from clients. These situations require quick problem-solving skills, attention to detail, and strong communication with both customers and airline partners. Staying calm under pressure and being familiar with airline policies and reservation systems are essential to ensure travelers’ needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as an Air Agent, and why are they important?

To thrive as an Air Agent, you need strong attention to detail, customer service skills, and knowledge of airline procedures, often supported by experience in the travel or aviation industry. Familiarity with global distribution systems (GDS) like Sabre or Amadeus and ticketing software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These qualities ensure accurate bookings, efficient handling of travel issues, and a positive customer experience in a fast-paced environment.

What are Air Agents?

Air Agents are professionals responsible for managing airline bookings, ticketing, and customer service related to air travel. They typically work for airlines, travel agencies, or cargo companies, assisting customers with flight reservations, changes, cancellations, and information about schedules and fares. Air Agents may also handle special requests, coordinate group travel, and ensure compliance with travel regulations. Their role is vital in ensuring a smooth travel experience for passengers and efficient cargo movement for businesses.
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Licensed HVAC Qualifying Agent

Atlas Air Comfort

Charlotte, NC • On-site

$65K - $95K/yr

Full-time

Medical, PTO

Posted 2 days ago

New

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Job description

We're a growing residential HVAC company expanding into Charlotte, NC, and we need a licensed HVAC professional to serve as our state qualifying agent - the person whose license and oversight keep our operation compliant and our work held to a high standard.


This is not an installation role. Your job is to hold the license that qualifies our company to operate in North Carolina, to select and contract with licensed HVAC subcontractors for our install and service work, to inspect and sign off on that work, and to be the technical authority the office leans on when it matters.


What you'll do:

Serve as the company's licensed qualifying agent for North Carolina, with real, active involvement in overseeing the work performed under your license

Vet, hire, and manage relationships with licensed HVAC subcontractor crews

Inspect completed installs and service work, and sign off on quality and code compliance

Review permits and ensure all work meets state and local code requirements

Run warranty and diagnostic service calls as needed

Be the point of technical authority between the field, the office, and ownership


What you bring:

Active North Carolina Heating license (H-2/H-3) issued by the NC Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors, or license-eligible

EPA 608 Universal Certification

5+ years of residential HVAC experience

Valid driver's license with a clean record

Comfort taking legal/professional responsibility for the quality of work performed under your license


Compensation & benefits:

Base salary: $65,000-$95,000/year, depending on experience

License premium: an additional $600-$800/month for serving as qualifying agent, on top of base salary

Performance bonus tied to quality/callback metrics


To apply, please reply with your license number/status and a short summary of your relevant experience.

Company Description

Atlas Air Comfort is a residential HVAC company focused on heat pump installation, energy-efficient home comfort solutions, and professional service across North Carolina. We work with skilled HVAC technicians and subcontractor crews who take pride in clean installs, reliable communication, and quality workmanship.