General Manager

POSITION SUMMARY:

This is an exempt position under the general direction of the Director of Property Management, providing general property management, asset management oversight, and regulatory compliance for assigned properties within the St. Louis Housing Authority's (SLHA) public housing portfolio. The General Manager supervises assigned site-based property management staff to ensure compliance with asset management principles and sound property management practices, HUD rules and regulations, and SLHA policies and procedures. Establishes work procedures and priorities for meeting deadlines and accomplishing multiple tasks, and ensures physical integrity of all properties within the assigned portfolio. Successful performance requires providing leadership and technical expertise to the public housing staff on protecting SLHA assets, regulatory compliance, and customer service.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Business, Finance, Accounting, Real Estate or Public Administration with a minimum of 7 years of experience in property management or related work experience. A Public Housing Manager (PHM) or Certified Occupancy Specialist (COS) certificate is preferred or ability to obtain certification within one year of employment. An equivalent certificate may be substituted.

• Knowledge of principles and practices of property management necessary to evaluate and perform housing program services, working knowledge of federal housing laws, ordinances, rules, regulations, and SLHA policies and programmatic procedures.

• Knowledge of principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.

• Ability to direct operational strategy of assigned portfolio, demonstrating creativity in problem-solving, and solution-oriented approaches to success.

• Ability to provide technical expertise, assistance, and oversight of daily operations and management of federally subsidized housing developments (including leasing, rent collection, lease enforcement, maintenance, etc.) to Property Management staff.

• Ability to monitor and evaluate operations to ensure staff compliance with HUD rules, federal regulations and agency policies and procedures; perform quality control inspections of files and departmental records.

• Skill in compiling and evaluating operational data; performs trend analysis of occupancy turnover and market studies; implements principles and practices of budget development and contract administration, develops and implements goals, objectives, policies, procedures, and work standards for the assigned portfolio.

• Skill in providing oversight for all procurement activity for the assigned portfolio, ensuring strict compliance with federal law and SLHA policies.

• Ability to work collaboratively with the Facilities Manager to create and implement a comprehensive maintenance program, including overseeing unit inspections in a timely manner and ensuring that required work is accomplished and monitored.

• Ability to explain and implement new or revised housing programs, priorities, policies, and procedure changes to staff and program participants.

• Ability to hear and resolve complex or sensitive tenant conflicts, questions, or complaints regarding rents, program procedures, property management, and program violations.

• Ability to assists in developing working relationships with appropriate tenant groups, community personnel, and agencies to identify needs, resolve problems, and improve the responsiveness of housing services.

• Ability to assist in developing SLHA property management policies, procedures, and program objectives.

• Ability to perform regular site-visits to assess staff performance and ensure assigned public housing developments operate efficiently.

• Skill in representing the agency with outside agencies and organizations; interprets program goals to the community and assists in developing and acquiring community resources to reach program goals.

• Ability to respond to emergencies during and after regular business hours.

• Must have and maintain a current driver's license and be insurable under the Authority's automobile insurance.

BENEFITS:

Your total compensation is more than the dollars you receive in your paycheck. In addition to a competitive salary, SLHA also offers:

• 401a annual contribution equal to 12.7% of your salary
• Paid Time Off: Vacation, Sick, Personal and Holidays • Medical, Dental and Vision Plans
• Life Insurance • Short-Term Disability and Long-Term Disability • Flexible Spending Accounts for medical and/or dependent care

The St. Louis Housing Authority is a qualifying employer for the Public Service Loan Forgiveness Program.