Advanced IT Support Technician

We are seeking a senior-level Support Technician to join our team! Specifically, we are looking for someone who loves working technical support and will excel at solving reactive issues for our clients. The ideal candidate will have minimum 5 years of experience supporting a variety of environments with a wide range of technology.

We are a fast paced and quickly growing Managed Service Provider, providing IT support for our small and medium business clients across all industries. This position will spend time working on reactive issues on the help desk, assisting on various projects, and completing proactive and maintenance tasks.

Responsibilities:

• Provide technical assistance with computer hardware, software, networking equipment and various peripherals.

• Work with other members of the support team, helping them solve difficult problems.

• Develop and lead trainings amongst the support team.

• Resolve issues for clients via phone, in person, or via email.

• Recommend hardware and software improvements.

• Track customer issues and resolutions via our ticketing system.

• Track all time for billing and team metrics.

Qualifications:

• Minimum 5 years experience in IT Support

• Experience with a Managed Service Provider a huge plus

• Strong customer service skills and sense is a must

• Ability to communicate efficiently via email, on the phone and in person

• Ability to build rapport with clients

• Strong troubleshooting and critical thinking skills

• Positive and professional demeanor

• Organization and the ability to manage a workload

Technical Qualifications:

• Qualified candidate will have worked with, have knowledge of, or be very familiar with:

• All modern Microsoft Windows Operating Systems, Workstation and Server versions.

• Apple hardware, Macs, iPhones, and OSX.

• Networking, TCP\IP and common troubleshooting commands.

• Printers, specifically in a business environment.

• Ability to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points.

• Active Directory

• Azure Active Directory

• Anti Virus

• G Suite for Business

• Microsoft 365/Office 365

• VoIP Phone systems

• DNS

• Backup and Recovery

• Intune

• Spam Filtering

• Cyber Security

Non Technical Qualifications:

• Communication, written and verbal

• Punctuality

• Self-starter

• Problem solving

• Hustle

• Inter-personal skills

• Empathy

• Ethical

• Good attitude

• Confidence

• Sense of humor

www.vxit.com