Human Resource Client Services Manager

Title: Human Resources Client Services Manager

Reports to: Director of HR Client Services

Status: Exempt

Pay Range:( $64,480-$90,000 salaried)

Benefits: Medical, Dental, Vision, SIMPLE IRA (3% employer match) Flexible schedules, remote opportunities, MGR Bonus Program)

Summary Description

The Human Resources Manager (HRM) plans, directs, and coordinates the administrative functions of an organization. The HRM is also responsible for overseeing department day-to-day functions and managing employees to ensure outstanding service is given to clients. The HRM also provides consultation to clients and managing a variety of HR related areas to ensure compliance. They help contribute to the development of the HR department's goals, objectives, and systems. Identifying issues, suggesting potential solutions and ensuring the procedures are carried out and comply with employment law and regulations are held in high regard by the Human Resources Client Services Manager.

• Responsible for overseeing data entry into HRIS, compensation, benefits administration and record keeping
• Developing and updating employee handbooks, Injury and Illness Prevention Plans, safety handbooks, managers' handbooks and all HR forms for new clients
• Assists in development and implementation of personnel policies and procedures
• Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Assisting clients with employee issues - offering advice and explaining the law
• Answering employee questions, resolving employee problems and complaints
• Responsible for overseeing workers' compensation claims and working with claims adjusters, employees and clients
• Oversee assigned HR employees to ensure accuracy, timeliness and development of work
• Trains HR employees on new duties, assigns tasks and projects as necessary
• Publicize job openings and screen applications. Partake in interview and selection process
• Participate in webinars/seminars to maintain knowledge of HR practices
• Conduct trainings such as manager training, harassment training and new hire orientations, etc.
• Assist with the onboarding/offboarding of HR clients.
• Working knowledge of payroll platform and the integration of it with the HRIS
• Maintain confidentiality of clients
• Perform other duties as assigned

Knowledge, Skills and Abilities

• Possesses comprehensive knowledge of both Federal and State labor laws
• Effective oral and written communication skills. Bilingual abilities are valued
• Strong knowledge of various employment laws and practices.
• Experience in administration of benefits and other HRIS programs.
• Excellent interpersonal and organizational skills.
• Must be able to identify and resolve problems in a timely manner.
• Must be able to gather and analyze information skillfully.
• Proficiency with basic Microsoft Office applications and HRIS
• Ability to follow pre-established guidelines to perform a variety of functions
• Ability to follow professional appearance and dress code guidelines
• Ability to communicate effectively and professionally with clients and others
• Professional in Human Resources (PHR) required
• Professional in Human Resources in CA (PHR - CA) preferred
• Associates or Bachelors degree in related area required
• Minimum of three years experience valued
• Ability to work independently

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, education factors, and the requirements and conditions listed in this job description are representative only and are not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.