Branch Manager (Garner, NC)

Job Title: Branch Manager

Position Location: Garner, NC

Your impact:

As a Branch Manager, you'll have the opportunity to use your leadership and management skills to ensure your team delivers exceptional member service and executes our operating model involving member acquisitions, relationship management, community involvement, marketing, and promotional services. You'll also have the opportunity to use your strong interpersonal and rapport building talents as you work with internal/external customers and build a highly engaged team.

The contributions you can anticipate making:

Leading branch results and goals through:

• Focusing on the team members to achieve individual, branch, and corporate production goals
• Supporting the corporate vision of increased levels of member loyalty
• Analyzing current business practices and identifying areas for improvement
• Coordinating community service/sponsorship/public relations activities

Developing team through:

• Identifying each of your team member's talents and helping them do more of their best work
• Scheduling one-on-one meetings with each team member on a regular basis
• Conducting stay interviews and performance pulses on a regular basis
• Ensuring staff has the problem-solving skills, knowledge, and tools needed to perform well
• Successfully recruiting additional staff as needed

Providing exceptional member service by:

• Resolving member complaints
• Coordinating platform coverage
• Tracking member feedback and implementing changes accordingly
• Building a positive culture that inspires your team to do their best
• Ensuring your staff has the knowledge and tools needed to perform well

Protecting Coastal by:

• Ensuring branch operating procedures are followed to minimize risk
• Keeping staff up-to-date on skills for identifying fraud patterns
• Providing support for internal/external auditors
• Resolving audit and exam findings
• Ensuring the BCP preparedness of division

To be successful in this role, you will be:

• A person who derives satisfaction from influencing and motivating others, building rapport, and creating an atmosphere where collaboration, as well as individual strengths, can thrive.
• An individual who enjoys being the decision-maker in demanding situations.
• Someone who enjoys listening to the situations others present and then using his/her expertise to make recommendations for resolution.
• An achiever who thrives on the opportunity to lead a team successfully toward goals.
• A person who is excited to meet new people, develop genuine relationships, and act as their personal consultant to assist them with their financial needs and goals.

Interested? Here's what we need to see on your resume:

Experience:

• At least five years of sales management experience in a financial institution.
• Minimum of five years of consumer lending/account opening experience.

Education:

• Related bachelor's degree or equivalent work experience.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 4/30/2024.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans