Technical Support Associate

Job Description

Position -1 : Technical Support Associate Optics CMC

• Collaborating with Engineering, Program Management, Operations, & Quality business leadership and all Optics CMC functions and proactively addressing equipment needs to meet current and future business needs.
• Enabling the factory to execute to these needs on time and at or below cost in a safe environment by
  • Creating innovative solutions for improving equipment uptime and process times, including the design and creation of custom hardware and software as needed.
  • Working with facilities and engineering teams to lead installs of new equipment and upgrades of existing equipment.
  • Modeling Client's values, customer focus, solution oriented, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization.

Job Duties include:

• Tests, troubleshoots, repairs, maintains, and installs a wide variety of electronic, electromechanical, mechanical, computer, laboratory, and scientific systems and/or equipment.
• Maintaining the equipment and resources across four factories in one location: Optical Fabrication, Diamond Point Turning, Optical Coating and Assembly/Test.
• Collaborating with and working alongside a team of experienced equipment technicians to identify equipment, machinery, and other functions specific items that through normal production, calibration or preventative maintenance activities are in needed of correction.
• Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of their tasks.
• Upgrading and modifying production equipment
• Procuring and installing new capital equipment.
• Participating in factory equipment layouts.
• Maintaining equipment documentation pertaining to Preventive Maintenance / Lockout - Tagout Procedures / Equipment inventories.

Required Skills:

• Minimum of 8 years of professional relevant experience in equipment maintenance in a production or factory environment. Background in electronics, mechanical aptitude, ability to solve complex technical equipment problems and strong troubleshooting skills.
• Experience in the repair and maintenance of automated equipment.
• Ability to work from schematics, written procedures, and oral instructions.
• Must be able to interface with persons of multiple disciplines and job functions.
• Experience with multimeters, current probes, and various test & measurement instruments.

Desired Skills:

• Proven history of demonstrating initiative, persistence, and creativity in problem solving
• Prior experience with Optical Coating (vacuum) and Diamond Point Turning equipment.
• RF Power systems experience.
• High voltage experience in 480, 208 3-phase, 110 and DC voltages
• Understanding of programmable logic controllers (PLC's) and ladder logic.
• Ability to lead modification or upgrade projects of existing equipment.
• Excellent oral and written communications with ability to work with minimum direct supervision.
• Ability to collaborate and influence development of project objectives and goals with external customers and internal stakeholders.
• Knowledge of the optics industry.
• Ability to multitask in a fast-paced dynamic environment.
• Operates well as part of a team and can work overtime on occasion.

Required Education:

Associate degree

Position 2 : Technical Support Associate Calibration Optics CMC

Job Description:

• Collaborating with Engineering, Program Management, Operations, & Quality business leadership and all Optics CMC functions and proactively addressing equipment needs to meet current and future business needs.
• Enabling the factory to execute to these needs on time and at or below cost in a safe environment by
  • Creating innovative solutions for improving equipment uptime and process times, including the design and creation of custom hardware and software as needed.
  • Working with facilities and engineering teams to lead installs of new equipment and upgrades of existing equipment.
  • Modeling Client's values, customer focus, solution oriented, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization.

Job Duties include:

• Calibrates tools, Inspection, Test, & factory equipment in accordance with industry and company practices
• May include testing, troubleshooting, repairs, maintenance, of electronic, electromechanical, mechanical, computer, laboratory, and scientific systems and/or equipment.
• Calibration of equipment, tools, and instruments across four factories in one location: Optical Fabrication, Diamond Point Turning, Optical Coating and Assembly/Test.
• Collaborating with and working alongside a team of experienced equipment technicians to support, calibration or preventative maintenance.
• Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of their tasks.

Required Skills:

• Minimum of 8 years of professional relevant experience in calibration of tools, instruments, and equipment in a production or factory environment. Background in electronics, mechanical aptitude, ability to solve complex technical equipment problems and strong troubleshooting skills.
• Ability to work from schematics, written procedures, and oral instructions.
• Must be able to interface with persons of multiple disciplines and job functions.
• Mathematical aptitude to work with SI Units, derived units, multipliers, and conversions. Able to use algebra and geometry to solve for the unknown.
• Understands Traceability Standards and Hierarchy.
• Identify and apply common elements of calibration procedures and can write calibration procedures for new equipment.
• Flexibility to work 2nd and/or 3rd shifts when/if needed.

Desired Skills:

• ASQ CCT (Certified Calibration Technician) or similar certification
• Proven history of demonstrating initiative, persistence, and creativity in problem solving
• Prior experience with Optical Coating (vacuum) and Diamond Point Turning equipment.
• Excellent oral and written communications with ability to work with minimum direct supervision.
• Ability to collaborate and influence development of project objectives and goals with external customers and internal stakeholders.
• Knowledge of the optics industry.
• Ability to multitask in a fast-paced dynamic environment.
• Operates well as part of a team and can work overtime on occasion.

Required Education:

Associates Degree

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