Technical Account Manager

Job Title: Technical Account Manager

Company Overview: Synergist Technology is at the forefront of AI technology and is dedicated to ensuring AI systems are transparent, fair, and compliant. Our product, AFFIRM, offers a comprehensive solution for evaluating organizational AI for accuracy, business alignment, and compliance with regulations. It also serves as a centralized tool for managing and remediating identified AI risks. We partner with audit and consulting firms to empower them to provide these critical solutions to their customers. Through our commitment to promoting fairness and transparency, Synergist aims to build trust in AI technology amidst growing regulatory scrutiny and public concern.

Job Description: The Technical Account Manager is a pivotal member of our growing partner team. This role is tailored for a dynamic professional who excels in communication, deeply understands our products, and is agile enough to provide prompt and accurate solutions to VAR partners.

Key Responsibilities:

• Product Expertise: Serve as the primary technical information source for our product.
  
  
• Sales Support: Equip VARs with comprehensive product knowledge and technical insights to enhance their sales initiatives and customer service.
  
  
• Quick-Response Support: Actively participate in the partner team to efficiently address and resolve VAR inquiries, ensuring high partner satisfaction levels.
  
  
• Technical Support & Troubleshooting: Provide essential technical support and troubleshooting assistance, helping VARs resolve operational challenges swiftly.
  
  
• Technical Training & Certification: Design and conduct training sessions and certification programs to boost VARs' product knowledge and confidence.
  
  
• Liaison Work: Act as the intermediary between VARs and the product development team, facilitating effective communication and collaborative efforts.
  
  
• Feedback Collection: Proactively collect and analyze VAR feedback on product features, usability, and customer needs to drive continuous product improvements.
  
  
• Product Updates Communication: Keep VARs informed about new product releases, updates, and critical technical information to maintain their competitiveness and preparedness.
  
  
• Content Creation: Develop comprehensive product descriptions, manuals, FAQs, and video demonstrations to support VARs' understanding and marketing efforts.
  
  

Skills and Qualifications:

• Bachelor's degree in a technical, business, or related field or equivalent work experience.
• Proven experience in technical account management or customer success, preferably in a technology or AI setting, with a minimum of 3 years.
• Demonstrated ability to drive customer success and achieve technical account management goals in a fast-paced environment across enterprise customers.
• Strong technical acumen with the ability to relay complex information quickly.
• Excellent interpersonal, communication, and presentation skills.
• Proficiency in writing and editing is essential for creating clear, persuasive, and well-structured product descriptions, manuals, FAQs, and video scripts.
• Proficiency in video creation for visually appealing and engaging content that enhances understanding.
• Familiarity with learning management software platforms to develop and manage training materials and programs. 
• Ability to handle multiple tasks concurrently and with attention to detail.
• Adept at fostering positive relationships with partners and internal teams.
• Rigorous attention to detail to ensure technical accuracy and alignment with brand guidelines.
• Ability to travel occasionally to internal events and customer sites and be available for some after-hours or weekend coverage.

Why Join Us:

• Opportunity to make a meaningful impact in a rapidly growing industry at the forefront of AI compliance. 
• A collaborative and innovative work environment where your contributions are valued and recognized. 
• Competitive compensation package and opportunities for mentorship and professional development and growth.
  
  

If you are passionate about driving partner success and are ready to take on this exciting challenge, we would love to hear from you. Please apply now to join our team and help shape the future of AI compliance! 

Location: Remote

Compensation: $85,000 base salary