Inspections Coordinator

Job Overview: 

The Inspections Coordinator will maintain and implement processes to manage an acceptable loss ratio to our carrier as well as correcting all data discrepancies found through the inspection process. The Inspections Coordinator manages the daily workflow.

Responsibilities and Duties:

• Reviews new business and renewal inspection reports and enters inspection data into the company management system; gather necessary information and make decisions regarding risk acceptability due to underwriting criteria or discrepancies found within the report
• Complete policy changes approved by the underwriter or the Inspection Manager due to inspection findings
• Complete monthly renewal reviews, while reviewing past years inspection report
• Liaison between agency and inspection company for scheduling and compliance purpose when the Inspections Manager is not available
• Accountable for the accuracy of electronic records of inspections
• Provides prompt, informative, and courteous customer service to property owners and agents responding to inquiries and requests; uses initiative to identify instances when owners, agents and staff should be alerted to developments
• Take over daily tasks of the Inspections Manager when they are not available
• Manage the Inspections Processor’s daily workflow and workload by setting daily/monthly goals
• Train Inspection Processor on new inspection processes implemented by the Inspections Manager
• Ensuring all inspections are processed within a timely and orderly manner in order to meet the carrier’s timelines
• Notifying Inspection Manager and/or Underwriter of any risks that do not meet the carrier’s minimum guidelines for coverage
• Assisting agents with inspection letter extensions approval from the Inspections Manager and/or Underwriter
• Assist with the SSIU Phone Tree by providing friendly customer service to all insureds and agents
• Pull daily reports of all received inspections in order to create daily workflows for the Inspections Team
• Learning market trends and updates in order to follow the inspections letter guidelines set by the Inspections Manager and Underwriters in order to actively control loss ratio while remaining competitive with other brokers

Qualifications / Required Experience

• Knowledge of various technology and computer programs to assist in the any technological changes
• Data Entry experience, including excellent typing proficiency
• Proficient and experienced with PC and all Microsoft Office programs
• Verifiable employment history and positive references to such
• Ability to communicate clearly and effectively both orally and in writing
• Customer service skills including ability to display professional courtesy

Knowledge, Skills & Abilities

• Ability to work independently within project timelines, while effectively communicating with team members
• Should be flexible and able to switch quickly from one project to another when dictated by business need
• A willingness to put forth additional effort when critical projects arise as well as availability to communicate with people in different time zones
• A positive, “can-do” attitude is expected
• Selects appropriate means of communication; questions to seek clarification and understanding
• Maintains confidentiality
• Listens actively to others; conveys appropriate information to others
• Scope – work on problems of complex scope where analysis of situations or data requires in-depth evaluation of various factors
• Accountability – under minimal supervision, makes sound professional decisions

Physical Requirements

• To perform this job successfully, an individual must possess the physical ability to perform each essential function satisfactorily. Specific abilities include:
• Ability to sit for extended periods of time
• Ability to use fingers and hands repetitively
• Ability to look at and read computer monitors for extended periods