Patient Care Technician

SUMMARY____________________________________________

The Patient Care Technician helps patients with direct health care needs in a clinical office setting. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patients care team. By performing the job expectations described below you will be an active member of the care team, thereby patients are assured access to team-based, coordinated, comprehensive, quality care.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Share information gathered from patients with appropriate team members to assist in more comprehensive care of the patient.
• Direct patients to the exam room.
• Participate in patient intake which includes gathering patient information such as vitals, patient history, etc.
• Sterilize medical equipment and maintain it in good working order.
• Maintain adequate supplies in exam rooms and ensure exam rooms are clean.
• Follow clinic guidelines and protocols.
• Prepare and perform paperwork and clerical duties as necessary including answering phones, computer entry, handling referrals etc.
• Participate in community health and disease prevention activities.
• Participate in the corporation's Quality Improvement Program.
• Participate in daily Team Huddles with staff members as required or requested.
• Participate in staff development programs and promote team cohesiveness.
• Manages personal and staff clinical inboxes.
• Participate in the daily huddle
• Ensure timely response to appointment messages and requests via the phone and portal
• Educate patients regarding PCMH and how the care team can help patients
• Participate as a member of a patient's care team.
• Treat staff, practitioners, visitors, and patients with dignity and respect.
• Other duties as may be assigned.

Medlink Georgia Patient Care Techs (PCT) are NOT PERMITTED to perform the following duties:

• Phlebotomy
• Finger sticks including Hemoglobin, Hemoglobin A1C and Glucose
• Immunizations
• Injections
• Lab Processing
• Point of care collection including swabs, urine, blood, and stool.
• Medication administration including Clonidine, Tylenol, Ibuprofen.
• Nebulizers
• Diabetic Foot Exams
• Ear Irrigations
• Suture/Staple Removal

EDUCATION and/or EXPERIENCE_____________________________

Graduation from an accredited program of Certified Nursing Assistant, Patient Care Technician or Hospital Specialist AND one year experience in the medical field or completion of an approved internship program OR equivalent combination of education and experience.

Nursing school students with applicable education.