Dispatcher - Customer Service Rep

Join California Heating as a full-time Dispatcher - Customer Service Rep and become a crucial part of our dynamic team! If you're a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we want you on board. Take the next step in your career and apply today!

WHAT WE CAN OFFER YOU

At California Heating, we foster a supportive and vibrant company culture where your contributions are valued and recognized. As a Dispatcher - Customer Service Rep, you'll enjoy competitive pay ranging from $25 to $45 per hour, with ample opportunities for growth. Additionally, we offer a comprehensive benefits package, including family health, dental, and life insurance. Take advantage of up to 80 hours of paid vacation per year, a 401k with company match, fully stocked vans that you can take home, and company-supplied tablets, iPads, or Android devices. Apply now and embark on an exciting career journey with us!

ARE YOU THE DISPATCHER - CUSTOMER SERVICE REP OUR TEAM NEEDS?

Ask yourself:

Can you empathize with customers while confidently leading field technicians? Do you possess excellent communication and coordination skills? If you answered "yes" to these questions and meet the following requirements, we want you as our Dispatcher - Customer Service Rep!

• Previous experience in a dispatching or scheduling role, preferably within the HVAC industry
• Exceptional organizational and time-management skills
• Strong problem-solving abilities and the capacity to think critically

DAY-TO-DAY

As a Dispatcher - Customer Service Rep, you'll thrive in an 8 AM to 5 PM schedule with a 1-hour lunch break. Your primary responsibility will be efficiently scheduling and dispatching our skilled technicians to customer sites. Juggling commitment dates, negotiating new dates, and communicating effectively with the team and clients will be paramount. Additionally, you'll debrief each call, update software systems, and provide reports to the sales manager.

ABOUT CALIFORNIA HEATING

California Heating is proud to serve as Humboldt County's top provider of exceptional heating, air conditioning, furnace repair, air filtration, sheet metal services, and more! Our talented team can skillfully tackle any job, leaving both residential and commercial spaces warm, comfortable, and easy to breathe in. We sell equipment from the top brands in the industry, ensuring our customers only get the best of the best. Our motto is, "If the building isn't healthy, you're not healthy!"

We owe our success to our wonderful team. Without them, we wouldn't be able to service our clients and keep our community comfortable. That is why we maintain a flexible, supportive culture that values the person, not just their work. We provide our employees with great pay, generous benefits, and training opportunities so that our workers can grow with our company.

So, what are you waiting for? Apply today to join our amazing team!