Hotel General Manager

Job Summary:

Directs the daily operation of the hotel, ensuring the highest standards of care for guests and employees. Focuses on guest and employee satisfaction by creating a positive and welcoming environment.

Maximizes hotel occupancy and revenue by utilizing Best Practices in the daily operation of the property including competitive analysis and effective advertising and marketing tools.

Essential Functions:

• Ensure compliance with the applicable laws and regulations of the State of Oklahoma and local jurisdictions.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Ensures complete guest satisfaction.
• Utilize computer applications daily to track and record information.
• Handling guest and employee concerns in a tactful manner and achieving resolution.
• Maintaining a safe and clean environment by establishing and monitoring adherence to policies, procedures, and safety practices, follows all OSHA Guidelines.
• Following up with Guest complaints and other requests.
• Develops and implements ongoing training programs for all staff members.
• Must be able to work all shifts or varying schedules to support business needs and demands.
• Ensures Security for the hotel's customers, employees, and property assets.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training and meetings as required by the franchise.
• Develop effective marketing and advertising strategies to maximize occupancy and revenue.
• Constantly monitor staffing and operating expenses to maximize the company’s bottom line.
• Negotiate agreements and contracts.
• Ensure that all franchise rules, regulations, and standards are always adhered to.
• Prepare financial documents and daily, monthly, and annual performance and management reports.
• Submit all required documents that are required by the franchise.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs.
• Perform other duties as assigned.

 Minimum Requirements to Qualifications:

• Must have a minimum of five years’ experience as a General Manager of a franchise hotel.
• Must have strong customer and employee service skills.
• Must have excellent communication skills and ability to build strong relations with guests and employees.
• Must be able to create budgets and provide financial analysis.
• Must be familiar with software and data entry applications.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The General Manager must be able to communicate effectively in person or using telecommunications equipment.
• The General Manager must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 60 lbs.

  Work Environment:

• Normal office and hotel setting.
• Frequent walking and standing and frequent contact with the general public.
• Temperature controlled environment with varying noise levels.
• Extended hours and irregular shifts may be required including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated with attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel will be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to provide authorization to work in the United States.
• Must have access to reliable transportation to commute to and from work.
• May be subject to drug testing as a condition of employment.