Branch Manager

LOCAL TO CHARLESTON, SC

Great companies need great leaders. Joining Senior Helpers of Charleston-Summerville will let you use your entrepreneurial spirit and operations, business, and sales development experience to inspire your team to deliver excellent care to our clients and their families. If you are looking for a workplace where you’re appreciated and valued and want to make a difference in your community, we want you to apply for our Branch Manager position. Our branch manager will be responsible for revenue growth and planning, directing, overseeing, and controlling day-to-day operations.

Why Join Us?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe that our team can complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

Job Duties:

• Manage the day-to-day operations and provide daily support and leadership to care and office teams.
• Develop and implement specific strategies that will ensure high-quality client care and effective utilization of resources for growth and financial viability.
• Work in collaboration with Business Development Manager to determine lead sources and establish and maintain partnerships with influence centers (hospitals, senior living communities including independent, assisted, memory care, and skilled nursing, rehabilitation, respite care, hospice, home health, physician practices, VA, and other related healthcare providers)
• Support Business Development Manager with new lead sources through face-to-face meetings, networking, and digital strategies; manage digital marketing functions.
• Develop and maintain weekly activity reports and track KPIs.
• Establish and maintain a communication process for new clients that includes caregiver introductions, first-day service calls, and a visit within the first 90 days.
• Establish and manage offices' after hour scheduling and on-call team
• Collaborate with the owner to coach and train internal staff members; ensure accurate and thorough staff communications.
• Adhere to federal, state, and local laws and regulations.

Qualifications:

• Bachelor’s degree preferred (or equivalent combination of 4+ years of relevant work experience)
• Minimum of three years of experience of operations in home care, home health, or healthcare strongly preferred.
• Possess exceptional organizational and rapport building skills, be an active listener, attentive to detail and can prioritize in a changing environment.
• Possess excellent communication and follow-up skills with prospects, referral sources, and key influence center personnel.
• Possess a driven and independent spirit motivated by achieving results.
• Ability to develop partnerships by soliciting the commitment and buy-in of others.
• Have exposure to digital marketing.
• Proactive with foreseeing potential issues and providing appropriate resolution.
• Ability to work independently and have a positive influence on the team.
• Proven ability to lead, motivate, and encourage collaboration within a diverse team that results in achieving goals.
• Complete other duties as assigned.

Job Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short team & Long-term Disability
• Paid Time Off
• Life Insurance
• Pay On Demand     
• Bonus structure
• Various Discount Programs

About Senior Helpers of Charleston-Summerville:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.