Service Manager

• Manage and supervise a team of service technicians, providing guidance and support as needed
•  Schedule and prioritize service appointments to ensure efficient workflow
•  Ensure that all repairs and maintenance are performed accurately and in a timely manner
•  Monitor and control inventory levels of parts and supplies
• Collaborate with the sales team to upsell additional services or products to customers
• Maintain a high level of customer satisfaction by addressing any concerns or issues promptly
• Oversee the service writing process, including accurate documentation of services performed and associated costs
• Stay up-to-date with industry trends and advancements in automotive technology Experience:
• Previous experience in automotive service management or a similar role is required
•  Strong knowledge of vehicle maintenance and repair procedures
• Familiarity with dealership operations and processes - Proficient in brake repair, tire service, air brake systems, and other automotive services
• Excellent customer service skills with the ability to build rapport with customers
• Strong leadership abilities with the capacity to motivate and inspire a team
• Proven track record in maximizing profitability through effective management strategies We offer competitive        compensation based on experience.
• Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Must be organized, thorough with all process and handling Ro from opening to closing. 
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Must have an understanding of warranty process, closing repair orders correctly 
• Keeping customer updated with the repairs. Processing customer request accordingly.
• Keeping Service Manager up to date with any customer issues or concerns.
• Keeping CSI to customer satisfaction. 
• Must be able to work Saturday's. (5 day work week)

If you are a highly motivated individual with a passion for automotive service and exceptional leadership skills, we encourage you to apply for this position.

Job Type: Full-time Pay: $98,875.00 - $125,365.00 per year Benefits: 

401(k) • Dental insurance • Employee discount • Health insurance

Life insurance

Paid time off

Vision insurance Day range: 

Weekends as needed Shift:

Day shift