Customer Service Representative CSRDispatch

Job Description

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
• Professional etiquette dealing both in face-to-face communication as well as via telephone and email
• Support launch of customer delivery creation at warehouse
• Communication with both internal and external customers
• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
• Daily customer order pick creation
• Entry level material planning
• Drive to seek resolution to variances by going to the source
• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
• Office duties: filing, faxing, scanning
• Maintain and abide by records retention procedures per Central Directives
• Knowledge of what an escalation processes is and reasons
• Ability to problem solve utilizing the 5 Why's or 8D formats
• A team player that can effectively back up others as needed
• Other duties as assigned

This is a 2nd shift position and references PANF - RBPEREQ-410430

Qualifications:
Qualifications

• High School Diploma or related discipline preferred
• 3 - 5 years of experience in a warehouse environment required
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

Additional Information

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

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