Network Engagement Coordinator

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Network Engagement Coordinator develops relationships with 80-100 leaders of partner agencies and member programs (agencies) and prospective agencies within a specific area of the Food Bank of Central & Eastern North Carolina’s service area. The Network Engagement Coordinator along with the agency will facilitate the integrity of equitable and safe and local food distribution.  They will work to leverage community relationships of the Food Bank and of the agency network to collectively strategize to generate more resources, and a stronger voice on behalf of historically resilient communities.

Responsibilities:

The Network Engagement Coordinator ensures compliance with all Local and Federal Government, Feeding America, and Food Bank regulatory guidelines. They will ensure the engagement of agencies with the Food Bank (e.g. regular shopping or receipt of food, communication with Food Bank staff, attendance at agency meetings, etc.). The Network Engagement Coordinator promotes agency alignment with the Food Bank's network values.

1.       Compliance and Risk Management -- 40%

Conducts site monitoring visits of agencies to ensure safe food storage and handling and ensure the practice of good stewardship of Food Bank product and appropriate record keeping. Adheres to a proactive and compassionate discipline approach when agencies are not in compliance with Food Bank, Feeding America, Department of Agriculture, etc. policies. Receive, investigate, and respond to agency complaints and recommend follow up actions to the Food Sourcing & Network Services leadership team.

2.       Agency Communication and Support – 20%

Serve as primary Food Bank liaison for agencies to maintain effective lines of communication with the Food Bank and with other community organizations. Support and develop community organizations (both within and outside of our network) in resourceful communities; help connect agencies with local resources, both public and private, to assist agencies in accomplishing their missions.

3.       Agency Recruitment & Training – 15%

Collaborate with the Network Strategy, Programs and Community Health & Engagement teams to recruit agencies in identified areas and participate in the facilitation of agency Open House meetings. Lead potential agencies through the application process. Design, develop and deliver trainings for new and existing partners to ensure that they are fully engaged and can be effective members of the network.

4.       Agency Assessment & Capacity Building – 15%

Ensures that targeted support is provided to agencies and assist with capacity assessment and development.  Maintain methodology of categorizing agencies by service, capacity, and scope of work. Much of this work will be done through the agency optimization process, which will include surveys of and consultations with partner agencies.

5.       Food Systems Work – 10%

Support local food distribution and food systems in assigned areas; work with the Food Bank staff to support such systems. (Assist in the development of regional food security plans by working with agencies,) local community and governmental organizations and people facing food insecurity.

The above statements are intended to describe the general nature of the work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications:

• 2 Year Associates degree in Business Administration, Nonprofit Management, Social Work, or related field.
• Minimum of 2 years of experience in a nonprofit, food bank, or social services organization.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated commitment to Equity, Diversity, and Inclusion, and ability to speak and work with people of diverse backgrounds is required.
• Knowledge of best practices and trends in the nonprofit sector, food bank industry, and social services field.
• Experience in planning and organizing, problem solving, program management, strategic planning, and financial management.
• Ability to work collaboratively with a diverse group of stakeholders, including staff, volunteers, member food banks, and partner agencies.
• Valid NC driver's license and access to reliable transportation.
• In-depth knowledge of Microsoft Office is required. 
• Professional proficiency in reading, writing and verbal communication in Spanish preferred.
• Ability to successfully receive Manager-Level food safety training certification.
• Ability to demonstrate initiative and strong time-management skills and perform with little supervision are required.
• Outstanding interpersonal skills, excellent verbal and written communication skills, and demonstrated experience in building work teams are required.
• Commitment to the mission and values of the Food Bank.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.).  The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 30 pounds, and to stoop, crouch, or crawl.

The vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Work Environment:

• While performing the responsibilities of the job, the employee is required to work in an office setting.
• Frequently, the employee will be required to drive an automobile.
• The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation, or any protected class characteristic when seeking to hire.  This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment. We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits For You

We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:

• Medical, Dental and Vision Plans
• Health Spending Accounts + Employer Contributions
• Flexible Spending Accounts
• Paid Time off: including Holidays, Personal, Vacation, and Sick Time
• 403(b) with 5% Match after 90 days
• Paid Parental Leave
• Employee Assistance Program
• 100% Employer paid STD and LTD Insurance
• 100% Employer paid Group Life Insurance
• Voluntary benefits including Accident and Critical Illness
• Business Travel mileage reimbursement