Tier 2 On-Site IT Technician - Southfield Michigan

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation service team manager and will physically work out of the Southfield, Michigan office located at 24050 Northwestern Hwy Southfield, MI 48075.

Essential Duties and Responsibilities: 

• Installing and supporting customers IT environments including user workstations, servers, and other infrastructure devices. 
• Troubleshooting, resolving, or escalating client technical issues as needed 
• Updating client documentation in document retention system 
• Recommending procedure modifications and improvements 
• Providing guidance and support to Tier 1 Onsite IT Technicians 

Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: 

• Experience in PC, MAC, and server operating system environments  
• Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word 
• Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices  
• Excellent customer service skills are essential.  
• Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously  

• Ability to quickly learn, understand, and manage new systems related to information technology 
• High degree of flexibility and problem solving. 

Requirements Include: 

• Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field. 
• Three or more years’ experience in an IT related role 
• Experience with Windows Servers, switches, cloud infrastructure, Hyper-V and VMware
• System and Server administration experience
• One of the following certifications required: 
  • A+ Certification 
  • NET+ Certification  
  • Microsoft Certified Professional (MCP) 
  • Cisco Certified Network Associate (CCNA) 
  • Server Plus 
  • Other IT related certification 

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.  

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