Customer Service Representative Healthcare

Job Title: Customer Service Representative (Healthcare)

Location: Stanford, CA 

Duration: 3 Months

Job Description

Job responsibilities

The duties listed under the Duties/Responsibilities section are designed to provide a representative sampling of key tasks and/or responsibilities associated with the job. They are not intended to be a complete list of all the duties performed by employees in the classification.

Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.

Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.

Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.

Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).

Utilize call center and collaboration applications and systems to ensure first call resolutions.

Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.

Requirements:

Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.

Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).

Hands-on experience with MAC or DOS systems and console operations.

Familiarity with automated paging systems.