Patient Coordinator

(Learn more about us here: https://enabledental.com/)

The Patient Coordinator is responsible for managing daily, weekly, and monthly schedules to meet production and retention goals.

Patient Coordinator Responsibilities:

• Coordinate patient schedules for treatment and retention in assigned markets in conjunction with market goals.
• Preparation of patient charts prior to treatment including but not limited to medical clearances, consent forms, and insurance verification (if applicable). Ensure all patient and demographic information is kept updated.
• Identify low production days in markets; work with the team to identify patients nearby and add treatment or recall as needed.
• Communicate scheduled appointment dates to patients and/or patient advocates via phone or text.
• Coordinate provider availability to ensure patient appointments and expectations are met.
• Schedule appointments to ensure continuity with the same provider.
• Accommodate patients and clients with their upcoming appointments.
• Listen to patient and client needs in determining the best scheduling techniques. Ensure patients and patient advocates are informed of the appointment expectations.
• Communicate frequently with the market team relating to current and future team schedules.
• Ability to interpret treatment and allow for an appropriate amount of time in the schedule for treatment completion.
• Manage notifications to market teams for late-minute schedule changes.
• Ensure schedule cancellations are re-appointed timely.
• Participate in weekly meetings to review current and future challenges with patient support.
• Other duties as assigned.

Patient Coordinator Qualifications:

• High school diploma or equivalent required.
• Two to five years of dental front desk experience.
• Two to five years of patient scheduling experience.
• Knowledge of dental terminology.
• Practice Management software experience (Care stack).

Patient Coordinator Job-Type & Schedule:

• Full-Time
• Monday-Friday, 8:00 AM-5:00 PM

Patient Coordinator Compensation & Benefits Package:

• $25.00-$30.00/hr
• Medical, Dental, Vision, 401K (Match)
• 10 Paid Holidays, Accruing PTO, Paid Parental Leave
• Short-Term & Long-Term Disability, Life Insurance