Intake Specialist/Clinical Case Manager

Job Title: Clinical Case Manager/Intake Specialist                  FLSA: Non-Exempt

Compensation: $31.11-$34.40

Supervisor: Outpatient Clinical Supervisor

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

The CHMHA Outpatient Mental Health Program has fantastic opportunities open for a Clinical Case Manager/Intake Specialist.

As the Intake Specialist, you will be responsible for performing phone screenings and in-person  clinical intakes. They will gather all required clinical, financial, and demographic information to complete a comprehensive bio-psychosocial and all required intake paperwork and coordinate immediate treatment needs of the client to ensure continuity between intake and service provision.  As Clinical Case Manager, they will work with half case load of adults with severe and persistent mental illness providing treatment based on client need that includes but is not limited to case management, counseling, treatment planning, skill development, resource acquisition, and coordination and collaboration with other providers and the larger CHMHA treatment team. 

At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited ORCA card, and an employee assistance program with financial, mental, and legal assistance.

SCHEDULE

The schedule for this role is Monday-Friday, 9:00AM-4:00PM (35 hours per week).

RESPONSIBILITIES

• Advocate for member needs which include but are not limited to medical appointments, welfare & vocational programs, and legal systems
• Provide comprehensive therapeutic community support to an assigned caseload. Treatment includes identifying and using community resources, liaison with other member treatment providers, referral to other appropriate community programs, and life skills training.

• Gather all required clinical, financial and demographic information to complete intake paperwork
• Maintain awareness/knowledge of paperwork/procedure changes related to intake
• Maintains collaborative working relationships with other staff and departments, specifically, Medical Services, MIS and Billing
• Completes WAC satisfactory paperwork accurately and in a timely manner
• Fulfills WAC training requirements on an annual basis
• Provide immediate crisis intervention and resolution as needed
• Visually supervise medication distribution as necessary
• Promotes a safe, calm and secure environment with supportive care and family-driven services that promote recovery and wellness
• Demonstrates respect for consumer rights and maintains confidentiality per Agency policy
• Demonstrates a commitment to cultural competence
• Maintains records in accordance with Agency, County and State guidelines
• Maintain resident and staff confidentiality at all times
• Other duties as assigned

REQUIREMENTS

• Current First Aid/CPR certification
• Master’s level MHP status required with a minimum of one year’s experience providing direct services to the identified populations (Seriously and Persistently Mentally Ill adults)
  • Agency Affiliated Counselor Registration must be obtained within 60 days of hire in absence of a license
  • MHP Status requires that one is:
    • Psychologist or
    • MSW or
    • Licensed by Washington State DOH as mental health counselor; mental health counselor associate; marriage and family counselor; marriage and family counselor associate or
    • Masters or further advanced degree in counseling or one of the social sciences from an accredited university AND has 2 years of experience in the direct treatment of persons with mental illness or emotional disturbance
• Demonstrated diagnosis and accurate assessment skills, including mental status exams, lethality and level of functioning
• Knowledge of King County Mental Health System, specifically, Mental Prepaid Health Plan, Tier System and Medical Necessity Criteria
• Demonstrated knowledge of psychotropic medications and ability to assess need for emergency medication
• Ability to work non-traditional schedule as required for supporting clients at their housing site
• Ability to perform duties outlined in description within reasonable accommodation

ACKNOWLEDGEMENT STATEMENT 

By submitting this application, I acknowledge that I have read this job description and understand what is expected of me in this position.