UX Researcher

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The UX Researcher reports to the Director of Product Design and collaborates with other agile, cross-functional teams to craft consistent and successful end-user experiences.

In this role, you will be responsible for identifying, planning, and executing user research on the iSeatz platform as well as our existing and growing list of clients.

Your Impact

Application of UX Expertise

• Plan and conduct moderated and unmoderated user tests

• Synthesize findings and serve as the subject matter expert for user behavior within the iSeatz platform

• Craft wireframes and other visuals to communicate needs and socialize findings to internal and external stakeholders

Collaboration with Internal and External Teams

• Collaborate with product managers to identify potential research questions/topics

• Work in tandem with your fellow Product Design teammates to communicate findings and additional test possibilities

• Sync with Business Intelligence to provide user-behavior data insights

What you bring to the table

• Embodiment of the iSeatz core values of Accountability, Disciplined, and Impactful

• 4+ years of proven work experience in UX research across web and mobile applications

• Bachelor’s degree, above, or equivalent professional experience in research, human-computer interaction, computer science or related field

• Skilled in drafting wireframes using industry-standard design tools like Sketch, Figma, or comparable programs

• Must present a portfolio of industry examples demonstrating step-by-step solutions to project requirements

• Experience driving design decisions for e-commerce solutions

• Experience working iteratively in cross-functional, agile environments alongside a geographically diverse team

• Ability to readily admit to mistakes and quickly learn from them to make the product better

• Excitement about making an impact by accomplishing smart work and reducing complexity

Bonus points

• Ability to solve problems quickly by identifying root causes

• Understanding that user experience is key above all else, and is best served by partnering with others

• Interest in and curiosity about opportunities within Product Design and Accessibility

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.