Director of Human Resources/Operations

Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, domestic violence and sexual assault programming and refugee resettlement. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need.

SUMMARY

The Director of Human Resources and Operations oversees the strategic planning, development, and implementation of human resources initiatives and operational processes within the organization. This role is responsible for ensuring effective HR policies and practices, managing employee relations, talent acquisition, training and development programs, and operational efficiency. The Director collaborates with leadership to align HR and operational strategies with organizational goals, fosters a positive work culture, and promotes compliance with regulatory requirements. This role manages sensitive and confidential information, aligning with the mission, vision, and strategic plan of Catholic Charities and its stakeholders.

ESSENTIAL DUTIES and RESPONSIBILITIES

Human Resources:

• Develop and implement HR policies and procedures in alignment with organizational goals and compliance with employment laws and regulations.
• Manage the full employee lifecycle, including recruitment, onboarding, training, performance evaluation, and offboarding processes.
• Develop and administer compensation policies, guidelines and procedures, including job evaluation, market benchmarking, and compensation analysis to ensure internal equity and external competitiveness.
• Collaborate with insurance committee and broker to design and manage employee benefits programs, including health, dental and life insurance, retirement plans, and other total rewards programs, ensuring competitiveness and cost-effectiveness.
• Facilitates employee relations issues, conflict resolution, and disciplinary actions in collaboration with managers.
• Lead strategic workforce planning initiatives to optimize staffing levels, talent acquisition, and retention strategies.
• Ensure compliance with labor laws, workplace safety regulations, and other legal requirements.
• Conduct and/or coordinate training sessions on Leadership development, HR policies, procedures, and compliance matters for employees and managers.
• Oversee payroll processes and systems to ensure accurate and timely payroll administration.
• Maintain accurate HR records, data analytics, and reporting to support decision-making and strategic planning.
• Serves as liaison to the Board of Directors Human Resources Committee.

Operations:

• Oversees operational activities such as facilities management, workspace utilization, vendor contracts, budgeting, and resource allocation.
• Develop and implement operational efficiency strategies to streamline processes and enhance productivity.
• Coordinate leases and other agreements related to office equipment for all facility locations.
• Manage services, vendors, and associated contracts and agreements.
• Collaborate with IT to address technology needs and improve system integration.
• Work with senior management and finance in the development of financial and budgetary plans.
• Stay updated on industry trends, best practices, and innovations in HR and operations management.
• Perform other duties as assigned.

EDUCATION and EXPERIENCE QUALIFICATIONS

Bachelor's degree in Human Resources, Business Administration, Operations Management, or related field. Five or more years of progressive experience in human resources management in a leadership role.

KNOWLEDGE, SKILLS and ABILITIES

• Strong knowledge of HR practices, labor laws, and regulatory compliance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle employee relations matters, including investigations, conflict resolution, disciplinary actions, and maintaining positive employee relations.
• Ability to handle sensitive and confidential information with discretion, integrity, and adherence to privacy regulations.
• Proficiency with HRIS and payroll systems (Paylocity preferred), Microsoft Office Suite, and other relevant software applications.
• Experience in strategic planning and resource allocation.
• Proficiency in overseeing operational functions such as facilities management, budgeting, resource allocation, vendor management.
• Strong analytical, problem solving, and decision-making ability.
• Excellent organizational skills and attention to detail.
• Ability to think strategically, anticipate future trends and challenges

CERTIFICATES, LICENSES, REGISTRATIONS

SHRM certification or similar HR certifications highly desirable.

Licensed to operate a motor vehicle and ability to meet agency auto insurance coverage requirements.

Catholic Charities is an Equal Opportunity Employer committed to creating a diverse workforce. With understanding that Catholic Charities is a Catholic entity with constitutional protections, Catholic Charities will not engage in unlawful discrimination against any employee or applicant based upon a person’s race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information, or any other protected class.