Beneficiary Services Representative (PEBLO)

At General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are looking for a Beneficiary Services Representative (PEBLO) in Porsmouth, VA. (Full Time, Monday-Friday)

SUMMARY

The occupant of this position is the main point of contact between the service member, the family, the chain of command, the VA, and the Physical Evaluation Board throughout the DoD Disability Process.

Main responsibilities and duties include but are not limited to:

• Compiling all the information from the service member, their physicians, their commander, and any other source that is necessary to properly assign Military Disability Ratings to each of their medical conditions that qualify for Military Disability.
• Providing guidance to all ranks of military personnel from all branches of the uniformed services, retirees, and families of those being processed through the IDES program of their rights, benefits, privileges, or obligations.
• Coordinating evaluation appointments: schedules follow-up appointments and appropriate referrals related to benefits.
• Serving as a liaison between the Service member, their respective commander and a multi-disciplinary team of primary care managers, other appropriate health care professionals, medical care case managers, non- medical case managers, patient administration personnel, the service-specific offices, the PEB and the Military Department Wounded Warrior Program liaison or advocate.
• Assisting in preparing appeals, impartial medical reviews, rebuttals, and coordinates the assignment of Service member's legal counsel.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• Associate Degree in business administration, management or health care organizations from an accredited college or university.
• Two years' experience as a PEBLO within the DoD military health system in the last 6 years; or five years' experience working in a civilian disability program; or two years' experience as a VA Medical Service Coordinator (MSC).
• Knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.
• Practical knowledge and understanding of the TRICARE program.
• Knowledge of the military healthcare organizational structure, major issues, policies, procedures and operations
• in-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues.
• Excellent planning, organizing and managing skills.
• Critical thinking and problem-solving methods and techniques.
• Excellent oral and written communication and customer service principles, methods and practices, as well as analytic methods and techniques, to include using research tools and statistical analysis.

SALARY AND BENEFITS

• $21.00 an hour
• Eligible to participate in a comprehensive benefits package/options to include Medical, Dental, Vision, Employee Referral Bonuses, Paid Time-Off (PTO), Sick leave, Life Insurance, AD&D Insurance, Long/Short Term Disability Insurance, 401(K) Plan, and Paid Holidays.

Come join our team!

A minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) - ISO 9001:2015 and ISO 20000-1:2011 Certified

Member of the Military Spouse Employment Partnership - Department of Defense

Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation

Must be able to pass a US government security investigation and a thorough job verification.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.