Customer Service Representative
- $18 Hourly
- Vision , Medical , Dental , Life Insurance , Retirement
- Contractor
A-Line Staffing is now hiring a Healthcare Consultant Customer Service Representative in Franklin TN. The Healthcare Consultant Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Healthcare Consultant Customer Service Representative position, please apply to this posting
Healthcare Consultant Customer Service Representative Compensation
- The pay for this position is $17.5 per hour
- Benefits are available to full-time employees after 90 days of employment
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Healthcare Consultant Customer Service Representative Highlights
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- The required availability for this position is M-F 8-5
Healthcare Consultant Customer Service Representative Responsibilities
- The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments.
- Responds to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
- Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
- Verifies insurance and/or payments
- May perform data entry.
- May assist with the processing of billing paperwork.
- Accurately maintains files of all patient account profile information and referral source data.
- Resolves patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action.
- Knowledge of Medicare and 3rd party vendors is a plus.
- Ability to demonstrate excellent customer services to members, agents and their representatives.
- Must demonstrate strong attention to detail and proven analytic and problem solving.
- This role will require an understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages.
- Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor’s office then anything below managing 75 calls/day would not translate to similar environment).
- Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
- Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
- Basic alpha number data entry skills with attention to accuracy and quality is essential.
- Intermediate math skills are required with attention to detail and quality essential.
- Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
- Ability to work with people in a team environment while meeting individual performance goals.
- Must be able to read and interpret policies, procedures and instructions.
- Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
Healthcare Consultant Customer Service Representative Requirements
- Must have basic computer skills relevant to MS Outlook and Excel
- Must be able to type 35 wpm
- High School Diploma or GED
- Attendance is mandatory for the first 90 days
If you think this Healthcare Consultant Customer Service Representative position is a good fit for you, please apply to this posting!
134728
Get fresh Customer Service Representative jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.