YVR Airport Passenger Service Supervisor / Assistant Manager

An International Airline company is seeking a Passenger Service Supervisor / Assistant Manager to work out of their YVR Airport location.

• Direct-Hire with Excellent Benefits (Medical, Dental, Vision, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
• Bachelor’s Degree and 5+ years of related experience including Passenger Service, traffic, baggage, and/or cargo operations experience is required
• Bilingual skills, especially in Japanese is a big plus
• MUST be flexible to work any shift
  • 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday: 6:30 AM – 3:00 PM
• Salary Range:
  • Supervisor-level: $59.8K – 74.8K CAD / year (DOE)
  • Assistant Manager-level: $69K – 86.2K CAD / year (DOE)

Requirements of the YVR Airport Passenger Service Supervisor / Assistant Manager :

• Must have 5+ years of related Customer Service experience including Passenger service, traffic, baggage, and/or cargo operations experience
• Bachelor’s degree is required
• Airline experience or Travel industry experience preferred but not required
• Bilingual skill is strongly preferred, Japanese/English bilingual is a big plus
• Must be flexible to work any shift schedules including weekends and holidays
• Excellent Customer Service skills as well as interpersonal skills
• Proficient in MS Office
• Detail-oriented, organized, and problem-solver

Responsibilities of the YVR Airport Passenger Service Supervisor / Assistant Manager :

• Supervise/oversee all aspects of the operation at the airport
• Supervise operational needs and monitoring that all staff are properly following company procedures as directed by managers
• Perform any other supervisory functions as directed by Managers
• Assist Managers in ground operations
• Responsible to oversee and monitor all aspects of the flight turnaround
• Review contracted expenses for accuracy and submitting for payment within specified deadlines
• Ensure that Staff is updated of all changes in procedures
• Coordinate with Tokyo headquarters for resolutions of recurring service problems or irregularities
• Use independent discretion to make decisions based on the Company’s needs
• Perform any other functions necessary to ensure smooth, timely and safe operations
• Participate in performance review and contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)

< Additional Responsibilities as an Assistant Manager >

• Administer staffing for the department through scheduling, deployment and general management of Staff
• Coordinate local operations with all appropriate agencies and organizations as needed
• Oversee all cargo and mail handling
• Check invoices from contractor companies
• Ensure all security and safety measures are being followed by staff
• Perform any passenger service functions as directed by Senior Managers
• Maintain close working relationships with all contractors
• Communicate any issues or problems to necessary parties on a timely basis and troubleshooting as necessary
• Prepare management reports
• Represent the Company as necessary
• Contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)
• Train Staff as necessary

Employment Type: Direct Hire

Location: YVR Airport (Richmond, BC)

Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays) between:
Monday – Sunday: 6:30 AM – 3:00 PM