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IT Business Process Specialist, Senior
TekWissen Group Fairfield, CA

IT Business Process Specialist, Senior

TekWissen Group
Fairfield, CA
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description
Overview:
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is a holding company that primarily operates through Gas and Electric Company subsidiary. The subsidiary provides natural gas and electric service to residential and business clients. It also offers building and construction programs, energy efficiency financing, electric vehicle charge networks, wireless solutions, battery storage systems, etc. This Client is an AA/EEO employer that actively pursues and hires a diverse workforce.
Job Title: IT Business Process Specialist, Senior
Location: Fairfield, CA 94533
Duration: 24 Months
Job Type: Contract
Work Type: Onsite
Job Description:
TOP THINGS:
  • Understands BMC Remedy Ticketing System
  • MS Office
Job Responsibilities
  • This is a fully experienced position: incumbent performs assignments of broad scope and complexity with moderate to high risk and few precedents or standard solutions in an autonomous fashion under general guidance.
  • IT Process and Standards Management Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques.
  • The work product has moderate to potentially significant impact (e.g. financial, public perception, operational, legal) on the Company; and with general guidance, incumbent may need to integrate information from various sources and demonstrate high credibility with others.
  • Responsible for developing and implementing enterprise standards and processes; manages and coordinates process and standards solutions for internal clients.
  • Participates in continuous review and update to ensure that processes meet changing business unit conditions. Facilities the optimization of business unit performance.
  • Identifies processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.
  • Planning and Analysis Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions.
  • Creates and recommends process and standards plans for projects or modifying existing plans.
  • Develops, communicates, and enforces process and standards policies and procedures; helps to create technical change management processes and documentation; assists the business to mature its processes; identifies and analyzes root causes using supporting tools
  • Consultancy Develops and maintains productive client, staff, and leadership relationships and provides business process improvements recommendations; provides consultation on process and standards issues with other organizations such as audit, compliance, and/or change management; facilitates working sessions related to business process standards; researches and recommends process improvement industry best practices
  • Special Projects Works on special projects related to process and standards audits, compliance, and/or remediation. Acts as a process and standards management lead on matrix project teams.
Education
  • BA/BS in Business, Manufacturing, Engineering
  • Computer Science or equivalent experience
Experience Minimum Desired
  • 4 years of IT business process experience
Knowledge, Skills, Abilities Minimum Desired
  • Working knowledge of the ITIL methodology, LEAN IT, or Lean Six Sigma
  • Knowledge of industry business improvement best practices
  • Ability to suggest plans to integrate new and existing processes
TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity

Address

TekWissen Group

Fairfield, CA
94533 USA

Industry

Business

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