Helpdesk Engineer

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Helpdesk Engineer

Reports To

IT Manager

About Us

Founded in December 2020, and based in Lehi, Utah, Lumio is an instant Top-Five U.S. residential solar provider comprising four leading regional solar companies and several software platforms. Built upon principles of ethical leadership and customer-first innovation, Lumio's collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.™

About This Role

Our goal is to ensure that our technologies work in harmony with each employee, whether that's an intern, full-time employee, contractor or high-level executive. You will analyze information customization, and usage of assigned products to determine the best way to resolve their problem.

Overall Responsibilities

• Responsible for supporting Computer's, Printers, Software, Network and related equipment (monitor, keyboard, mouse, hard drive, etc)
• Assist with onboarding of new users
• Keep inventory of all hardware, software, and licensed users.

Qualifications

• Able to quickly acknowledge, align and resolve a variety of complex technical issues asked by end users in a timely manner.
• Knowledgeable and capable to support a range of Apple and Windows products including MacOS, Windows, Microsoft, Google, Salesforce, Okta.
• Experience administering software, such as, Google Workspace, Okta, MDM's (Jamf, Intone, etc) is preferred
• Ability to install, configure and support operating systems on desktop and mobile (Windows, MacOS, Android, iOS)
• Understanding compliance and information security within systems and user devices.
• Demonstrated tech-savviness; Prior technical exposure or interest
• Strong drive to provide excellent end user service and experience, with an awareness to the prioritization of tasks, stakeholders, budget, and time.
• Ability to empower end users
• A cheerful demeanor that is approachable and invites both questions and learning opportunities
• Ability to provide empathetic statements
• Ability to identify and provide positive and constructive feedback
• Ability to multitask with ease, effectively prioritize tasks and be a self-starter
• Excellent communication (both verbal and written)

What We Offer

• Competitive Medical, Dental & Vision Options
• Life Insurance
• Paid Time Off (PTO)
• Ancillary Benefits
• Employee Assistance Program (EAP)
• Eleven (11) Observed holidays
• Learning and Development
• Snacks and recreational activities within the office

Legal Disclaimer

Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.