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Helpdesk Engineer Jobs (NOW HIRING)

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ... Issues may be referred to specialized business/policy staff, software developers and/or client ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... all help desk interactions within our ticketing system. · Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. · Standard system administration duties ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH

Company Description We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ · On-site

$40 - $45/hr

Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves ...

Booz Allen Hamilton

Helpdesk Engineer, Senior

Honolulu, HI · On-site

$77.60 - $176/hr

... storage engineers to help them grow into tomorrow's data architects. Responsibilities * Architect, deploy, and operate complex delivery environments across DoW clients. * Document help‑desk ...

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

New Charter Technologies LLC

TAC Helpdesk Engineer

At ADNET, a New Charter Company, we are seeking a TAC Engineer in a primarily remote role (in other ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

R0240151 Helpdesk Engineer, Senior The Opportunity: As a senior ITSM delivery lead and help desk administrator on our team, you'll be integral to a rchitect ing , deploy ing , and operating complex ...

ADNET Technologies

TAC Helpdesk Engineer

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

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Helpdesk Engineer information

See salary details

$23.5K

$61.9K

$93K

How much do helpdesk engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a helpdesk engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.

What are the key skills and qualifications needed to thrive as a helpdesk engineer?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What are some common challenges a helpdesk engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

How hard is it to get a helpdesk engineer job?

Getting a helpdesk engineer job typically requires a basic understanding of computer hardware, software troubleshooting, and customer service skills. Relevant certifications like CompTIA A+ can improve chances, and entry-level positions are often available for those with technical aptitude and some IT knowledge. The difficulty varies based on experience, location, and the competitiveness of the job market.
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Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Helpdesk Engineer

Woodstock, GA • On-site

CNR Technologies
IT Services • 11 - 50 employees
Learn more about CNR Technologiesexternal

$20K - $35K/yr

Full-time

Medical, PTO

Re-posted 17 days ago

Job description

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.
As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.
Key Responsibilities

  • Troubleshoot and resolve common client issues including:
    • Email, Outlook, and Microsoft Office problems
    • Printer and imaging issues
    • User accounts, password resets, and workstation setup
    • Basic server and network-related tasks (with guidance)
  • Provide support through:
    • Remote assistance
    • Phone support
    • Onsite client visits as needed
  • Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)
  • Document work thoroughly in tickets and follow established processes
  • Escalate advanced issues to Tier 2/Tier 3 engineers when needed
Skills & Requirements

  • CompTIA A+ (preferred but not required if actively pursuing)
  • Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)
  • Strong communication skills when explaining technical issues to clients
  • Willingness to learn, take direction, and grow into a more advanced role
  • Customer service experience or any client-facing role strongly preferred
  • Reliable transportation for onsite visits
  • Ability to work additional hours when needed
  • Strong attention to detail and a positive, solutions-focused attitude
  • Familiarity with Microsoft Office and ticketing/CRM systems is a plus
Why Join CNR Technologies?

We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech—you’re part of a team that invests in your growth and celebrates your success.
We offer:
  • Competitive salary based on experience
  • Remote flexibility with onsite visits only as needed
  • Performance-based raises and bonuses
  • Generous and flexible paid time off
  • Company medical reimbursement benefit
  • Company-funded IT training and certification programs
  • Exposure to the latest technologies and real-world environments
  • A supportive team that wants to see you advance

Compensation

Salary will be competitive and commensurate with experience.
 Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.