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Helpdesk Engineer Jobs (NOW HIRING)

Judge Group, Inc.

Helpdesk Engineer

Atlanta, GA · On-site

$50K - $55K/yr

A Medical company located in Atlanta is looking for a hybrid Helpdesk Engineer to join their growing organization. A company that is a leader in its field is looking for a Helpdesk Engineer with 1+ ...

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CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

RetroFit Technologies, Inc.

Helpdesk Engineer

Boston, MA · On-site

$25 - $28.35/hr

This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ... Issues may be referred to specialized business/policy staff, software developers and/or client ...

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... all help desk interactions within our ticketing system. · Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. · Standard system administration duties ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH

Company Description We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and ...

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

R0240151 Helpdesk Engineer, Senior The Opportunity: As a senior ITSM delivery lead and help desk administrator on our team, you'll be integral to a rchitect ing , deploy ing , and operating complex ...

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Helpdesk Engineer information

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$23.5K

$61.9K

$93K

How much do helpdesk engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a Helpdesk Engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
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Helpdesk Engineer jobs near you
Helpdesk Engineer

Helpdesk Engineer

Judge Group, Inc.

Atlanta, GA • On-site

$50K - $55K/yr

Other

PTO

Posted 3 days ago

New

Job description

Location: Atlanta, GA Salary: $50,000.00 USD Annually - $55,000.00 USD Annually Description:
A Medical company located in Atlanta is looking for a hybrid Helpdesk Engineer to join their growing organization.
A company that is a leader in its field is looking for a Helpdesk Engineer with 1+ years of experience. In this role you will be working in a team environment directly with clients and internal staff on new projects, site reviews and ongoing support. The right candidate will have experience working in a Windows environment and be comfortable with AD, O365, Virtualization and Cloud technologies to name a few.
This company offers great benefits, PTO, bonus structure and the ability to learn new technology!
To be considered for this role you should have experience with the following:
1+ years of support experience
Windows Server
O365
Cloud Technologies
Virtualization
MSP experience and certifications would be a plus
Interviews are being conducted immediately so feel free to apply or contact Peter Dull at for more information.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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