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Helpdesk Engineer Jobs (NOW HIRING)

RetroFit Technologies, Inc.

Helpdesk Engineer

Boston, MA · On-site

$25 - $28.35/hr

This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ... Issues may be referred to specialized business/policy staff, software developers and/or client ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, youll provide first-line technical support, assist clients with common IT ... At CNR, youre not just another help desk techyoure part of a team that invests in your growth and ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... all help desk interactions within our ticketing system. · Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. · Standard system administration duties ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH

Company Description We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and ...

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

R0240151 Helpdesk Engineer, Senior The Opportunity: As a senior ITSM delivery lead and help desk administrator on our team, you'll be integral to a rchitect ing , deploy ing , and operating complex ...

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Helpdesk Engineer information

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$23.5K

$61.9K

$93K

How much do helpdesk engineer jobs pay per year?

As of Jun 23, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

Is helpdesk.com legit?

Helpdesk.com is a website that offers IT support and helpdesk services, not a job or employer. If you are referring to a Helpdesk Engineer role, verify the company's reputation through trusted job boards and review sites before applying or sharing personal information.

What is a helpdesk?

A helpdesk is a support service within an organization where Helpdesk Engineers assist users with technical issues, such as hardware, software, or network problems. They often use ticketing systems to track and resolve requests efficiently and may require knowledge of troubleshooting tools and customer service skills.

Which is correct, helpdesk or help desk?

For a Helpdesk Engineer role, the correct term is typically written as two words: 'help desk.' However, the compound form 'helpdesk' is also widely used in industry to refer to the same support function. Both are understood, but 'help desk' is more formal and common in official documentation and job descriptions.

Is help desk one or two words?

The term 'help desk' is typically written as two words when referring to a support service or role. In the context of a Helpdesk Engineer, it is standard to use two words, especially in job titles and industry terminology.

What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a Helpdesk Engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
More about Helpdesk Engineer jobs
What cities are hiring for Helpdesk Engineer jobs? Cities with the most Helpdesk Engineer job openings:
What states have the most Helpdesk Engineer jobs? States with the most job openings for Helpdesk Engineer jobs include:
What job categories do people searching Helpdesk Engineer jobs look for? The top searched job categories for Helpdesk Engineer jobs are:
Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
Helpdesk Engineer

Helpdesk Engineer

RetroFit Technologies, Inc.

Boston, MA • On-site

$25 - $28.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily.


Key Areas of Responsibility

  • Perform routine remote helpdesk services.
  • Manage/Log and Follow up on Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Document in RMM all customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc.
  • Diagnose, troubleshoot and resolve client issues with hardware
  • Experience with Windows 2012, 2016 & 2019 Server roles
  • Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite)
  • Experience with Office 365 and cloud solutions.
  • Experience troubleshooting email related issues
  • Thorough understanding of client/server applications architecture


Minimum Qualifications

  • Bachelor’s degree or equivalent experience.
  • Experience with Windows Server 2012, 2016 & 2019
  • Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers.
  • Experience with Office 365 and Azure.
  • Experience with switches, routers, firewalls, and wireless access points.
  • Experience with physical server and storage management.
  • Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy.
  • Ability to lift a minimum of 50 lbs.
  • Sense of urgency.
  • Ability to work independently with minimal direction.
  • Experience with ticketing and asset management systems.
  • Ability to handle multiple tasks and priorities.
  • Exceptional oral, written, and documentation communication skills.
  • Critical attention to detail and solid creative problem-solving skills.
  • Ability to consistently follow policies and procedures.


Preferred Qualifications

  • VMware ESXi and Hyper-V management.
  • Experience with RMM tools such as Datto Autotask.
  • Experience with Barracuda email security solutions.
  • Experience with Datto backup or other related tools.
  • Experience with Auvik network management or other related tools.
  • ITILv4 Foundations certification.
  • Microsoft 365 or Microsoft Azure certifications.
  • Windows Server 2012+ certifications.

Company Description

Who We Are
RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.
At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.