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Helpdesk Engineer Jobs (NOW HIRING)

Kaseya

IT - Helpdesk Engineer

Miami, FL · On-site

The IT - Helpdesk Engineer will provide hands-on technical support, troubleshoot hardware incidents, and work closely with the IT Service Desk team to enhance operations as the company grows.

Kaseya Careers

IT - Helpdesk Engineer

Miami, FL · On-site

Work closely with other IT engineers and service desk associates. * Diagnose and resolve software incidents across operating systems, Microsoft 365, and a range of business applications. * Partner ...

Kaseya Careers

IT - Helpdesk Engineer

Miami, FL

Work closely with other IT engineers and service desk associates. * Diagnose and resolve software incidents across operating systems, Microsoft 365, and a range of business applications. * Partner ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Pritchard Industries

Helper - Engineer

Manhattan, NY · On-site

$41.27/hr

The Building Engineer Helper will be responsible for supports building operations under the supervision of stationary engineers. Responsibilities include assisting with maintenance and repair tasks ...

Acuative

Field Engineer Dedicated-GDIT

Anchorage, AK

We take a client-first approach and focus on helping our customers scale securely and efficiently ... Prior experience as an Avaya Tier II helpdesk engineer. (Desirable). ITIL v3 Foundation (Optional)

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Helpdesk Engineer information

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$23.5K

$61.9K

$93K

How much do helpdesk engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What does a Helpdesk Engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

More about Helpdesk Engineer jobs
What cities are hiring for Helpdesk Engineer jobs? Cities with the most Helpdesk Engineer job openings:
What states have the most Helpdesk Engineer jobs? States with the most job openings for Helpdesk Engineer jobs include:
What job categories do people searching Helpdesk Engineer jobs look for? The top searched job categories for Helpdesk Engineer jobs are:
Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in the United States as of May 2026, with employment types broken down into 8% Internship, 70% Full Time, 6% Part Time, 6% Temporary, 4% Contract, and 6% Nights. Highlights an 29% Physical, and 71% Hybrid job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
Remote Helpdesk Engineer - Jenbacher Engines

Remote Helpdesk Engineer - Jenbacher Engines

Kelly Services

Glendale, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Remote Senior Technical Helpdesk Engineer – Jenbacher Engines
Are you a seasoned field service or commissioning expert with advanced Jenbacher product knowledge? Are you ready to leverage your expertise in a fully remote role that offers the flexibility to make a real difference—while also being the point of technical excellence for a global organization?
We are seeking a highly skilled, self-driven Technical Helpdesk Engineer to join a forward-thinking team in the dynamic, fast-growing data center industry. If you thrive in a challenging environment, enjoy solving complex problems, and want to help drive innovation through exceptional service and continuous improvement, this is the perfect opportunity.
What You'll Do:
  • Be the primary point of contact, providing responsive technical help and advice via service helpdesk software and a support hotline.
  • Promote awareness and best practices of the Technical Helpdesk throughout the organization and to external customers, supporting chargeable assistance when needed.
  • Manage, maintain, and develop service helpdesk software to ensure efficient fault finding and case resolution.
  • Build and maintain an evolving database of site-specific technical information for rapid troubleshooting and knowledge sharing.
  • Maintain excellent working relationships with peers within the group, OEMs, and third-party equipment suppliers to maximize knowledge exchange opportunities.
  • Identify training needs based on helpdesk case trends and collaborate with relevant teams to address gaps through tailored interventions.
  • Own all technical cases from initial query to full resolution, providing timely updates and superior customer service.
  • Support warranty and concession claims as required.
  • Uphold health, safety, environmental, and quality standards.
  • Commit to continuous learning and self-improvement to stay current with business and industry developments.
About You:
  • Demonstrates reliability, integrity, and professionalism.
  • Exceptionally skilled at troubleshooting both electrical and mechanical systems.
  • Patient, calm under pressure, and an expert communicator.
  • Proactive and accountable, with a strong commitment to continuous improvement.
  • Enthusiastic about sharing knowledge and supporting others.
  • Well-organized with excellent attention to detail.
  • Resilient and tenacious when tackling complex problems.
Essential Experience & Skills:
  • Advanced Jenbacher product knowledge (required).
  • Minimum of 10 years’ field service or commissioning expertise, with a strong foundation in both electrical and mechanical investigation.
  • Advanced knowledge of balance of plant equipment.
  • Superior IT, technical communication, and administration skills.
Desired Qualifications:
  • Degree in Engineering or other relevant discipline.
  • Prior experience in a technical advice/helpdesk role.
  • Experience working with international teams.
Other Key Details:
  • This is a remote position; you’ll have the flexibility to work from anywhere.
  • Monthly travel within the US (and potentially internationally) may be required.
If you’re ready for a high-impact, remote role where your experience and initiative are truly valued, apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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