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Helpdesk Engineer Jobs (NOW HIRING)

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Meow Wolf

IT Helpdesk Engineer

California, MD · On-site

$35.25/hr

If this all sounds like YOU, read on.... IT Helpdesk Engineer Job Disclosures: Location: (On-site) Los Angeles, CA Compensation: The hourly rate for this position is $35.25/hr. Meow Wolf's hourly ...

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How much do helpdesk engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a Helpdesk Engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
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Helpdesk Engineer jobs near you
Helpdesk Engineer - Level II

Helpdesk Engineer - Level II

Century Solutions Group, Inc.

Tyrone, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Salary: $55-$65K per year

About Us

Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta. We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.
We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.
Note: This is a fully onsite role based in Tyrone, GA.

Role Overview

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. Youll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.
This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.

Ideal Candidate

The ideal candidate is a proactive, service-oriented IT professional who:
- Takes ownership of issues and follows them through to resolution
- Communicates clearly and confidently with both technical and non-technical users
- Thrives in a fast-paced MSP environment and can manage multiple priorities
- Is detail-oriented and values thorough documentation
- Enjoys learning new technologies and continuously improving their skillset
- Works well independently while contributing positively to a team

Key Responsibilities

Deliver responsive, professional technical support to clients across various environments

  • Troubleshoot hardware, software, and network issues (remote and onsite)
  • Manage and prioritize service tickets, ensuring timely resolution and proper escalation
  • Maintain accurate and detailed documentation in ConnectWise and IT Glue
  • Document system configurations, incidents, and resolutions clearly and thoroughly
  • Communicate effectively with clients via phone, email, and Microsoft Teams
  • Participate in an after-hours, on-call rotation
  • Perform system analysis to identify technical requirements and solutions
  • Track time and maintain accurate service records
  • Stay current with emerging technologies, tools, and industry best practices

Required Qualifications

- High school diploma or equivalent (degree preferred)
- 3+ years IT support experience
- Microsoft 365 or Azure Fundamentals certification
- Strong communication and customer service skills
- Ability to manage priorities under

Technical Experience

- Active Directory (on-prem & Azure AD)
- Microsoft 365 administration and support
- Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
- Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
- Virtualization(Hyper-V, VMware/ESXi)
Preferred:
- Cisco Meraki
- AnyConnect VPN
- Todyl SGN
- ConnectWise PSA or equivalent

Compensation & Benefits

Salary: $55,000 $65,000
- Health, dental, vision
- 401(k) with match
- PTO and holidays
- Training opportunities

Why Join Us?

  • At Century Solutions Group, we value innovation, collaboration, and a commitment to excellence. As Helpdesk Engineer, you will play a critical role in shaping the future of our partner ecosystem and driving success in a dynamic IT landscape. Join us to be part of a team that is passionate about technology and dedicated to client satisfaction.