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Helpdesk Engineer Jobs in New Jersey (NOW HIRING)

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ · On-site

$40 - $45/hr

Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ

$40 - $45/hr

Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves ...

Artius Solutions

Helpdesk Associate

Lakewood, NJ · On-site

$20 - $40/hr

Job Title: Helpdesk Associate Location: Ocean County, New Jersey Job Type: Onsite / Frontline ... You will work closely with senior engineers while following established workflows, SOPs, and ...

Exiger

Platform Engineer

Jersey City, NJ · On-site

By making our platform faster, safer, more reliable, and easier to use, you'll help engineering teams move faster while giving Exiger the foundation needed to serve customers in highly regulated ...

Index Engines

Distinguished Software Engineer

Holmdel, NJ · On-site

$150 - $210/hr

At Index Engines, we're all about helping companies bounce back from cyber threats and trust their ... We are seeking an experienced Distinguished Software Engineer to join our Platform team. What You ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving hardware/software ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving hardware/software ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving hardware/software ...

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All JobsHelpdesk Engineer JobsHelpdesk Engineer Jobs in New Jersey

Helpdesk Engineer information

See New Jersey salary details

$23.9K

$62.8K

$94.4K

How much do helpdesk engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for helpdesk engineer in New Jersey is $62,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $73,100.00 per year, depending on experience, location, and employer.

What does a helpdesk engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.

What are the key skills and qualifications needed to thrive as a helpdesk engineer?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What are some common challenges a helpdesk engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

How hard is it to get a helpdesk engineer job?

Getting a helpdesk engineer job typically requires a basic understanding of computer hardware, software troubleshooting, and customer service skills. Relevant certifications like CompTIA A+ can improve chances, and entry-level positions are often available for those with technical aptitude and some IT knowledge. The difficulty varies based on experience, location, and the competitiveness of the job market.

What are popular job titles related to Helpdesk Engineer jobs in New Jersey?

For Helpdesk Engineer jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Helpdesk Engineer jobs in New Jersey look for?

The top searched job categories for Helpdesk Engineer jobs in New Jersey are:

Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in New Jersey as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $62,835 per year, or $30.2 per hour.

Temporary Helpdesk Engineer

Forbes

Jersey City, NJ • On-site

$40 - $45/hr

Temporary

Posted 22 days ago

Job description

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.
Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves hardware, software, and access issues, and supports the corporate systems that keep the office running. It reports to the Principal Manager, Corporate Solutions and works closely with the Infrastructure team. This is a temporary assignment.
This position requires in-office presence at our Jersey City, New Jersey headquarters five days per week. Daily work includes hands-on desktop support, conference room technology checks, and equipment logistics for new hires, so a strong in-person, customer-facing presence is essential.
Responsibilities:
Onsite and desktop support
  • Perform daily checks of conference room technology, including Zoom Rooms, displays, cameras, microphones, and control systems, and fix issues before meetings start.
  • Provide onsite desktop support, including hardware setup, configuration, troubleshooting, and repairs.
  • Manage equipment inventory and handle shipping and receiving, including imaging and preparing devices for new hires.
  • Support onboarding and offboarding with device provisioning and collection.

Helpdesk and systems support
  • Respond to and resolve daily IT tickets for user access, devices, software, and network connectivity.
  • Provide support for email, collaboration tools, and identity and access management, including account provisioning, password resets, and MFA.
  • Troubleshoot authentication, access, and wireless connectivity issues, escalating complex problems to senior engineers.
  • Set up and configure end-user devices and handle mobile device management (MDM) tasks, including enrollment, compliance, and troubleshooting.
  • Work with the Infrastructure team on system maintenance, patching, monitoring, and incident response.
  • Document solutions and maintain knowledge base articles, and keep a high standard of professionalism and customer service.

Projects
  • Take on onsite projects and hands-on initiatives as needed, such as equipment rollouts, device refreshes, and office moves.
  • Identify recurring issues and support process, automation, and user experience improvements.

The ideal candidate:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
  • 2 to 4+ years of IT support experience in a corporate or enterprise environment.
  • Experience troubleshooting email systems, collaboration platforms, and identity and access management tools.
  • Strong understanding of account provisioning, password resets, and MFA troubleshooting.
  • Experience supporting network connectivity and wireless access in corporate environments.
  • Working knowledge of device management tools for Windows, macOS, and mobile operating systems.
  • Experience with conference room technology and onsite hardware support.
  • Familiarity with endpoint protection and security awareness practices.
  • Ability to lift and move equipment for setup, shipping, and receiving.
  • Strong customer service orientation, with clear communication for both technical and non-technical users.
  • Ability to prioritize multiple tickets, manage time, and follow up to resolution.
  • Detail-oriented with strong troubleshooting, documentation, and problem-solving skills.
  • Ability to work with infrastructure and security teams on escalations and projects.
  • Adaptable in a fast-paced environment with shifting priorities.
  • Relevant certifications such as CompTIA A+, Network+, or ITIL (preferred).

The hourly rate for this role is $40.00 - $45.00
Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company's pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!
#LI-RL1
This role may evolve over time. While this job description outlines the primary responsibilities, additional duties may be assigned as business needs change. Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, & Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time.
Forbes is an equal opportunity employer.
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