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Helpdesk Engineer Jobs (NOW HIRING)

Vibotek LLC

Helpdesk/ Support Engineer

Palo Alto, CA

The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware ...

EngFlow

Implementation Enginner

San Francisco, CA · On-site

About EngFlow At EngFlow , we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and ...

Gigatec Engineering

DevOps Software Engineer

Annapolis, MD · On-site

$52.25 - $71.50/hr

What You'll Be Doing (We don't love the bullet points, but we love the work!) In this key DevOps role, you'll help engineer and sustain automation tools that keep High Performance Computing (HPC ...

Tailscale

Developer Relations Engineer

You'll help developers understand, adopt, extend, and build with our core VPN/connectivity product, while also shaping how that experience evolves as Tailscale expands into new product areas like ...

TalentOla

SRE with Java

Charlotte, NC · On-site

$55.75 - $74/hr

Job Summary At least 5 years of experience as SRE. Engineers will be responsible for Data Collection, Analysis & creating dashboards Experience with development work will help as it will help ...

Span

Product Engineer

$100K - $200K/yr

About Span Span exists to help engineering organizations turn AI adoption into real effectiveness. As AI tools reshape how software gets built, the companies that continuously improve how their teams ...

Graphite

Software Engineer

New York, NY · On-site

$160/hr

Our product Graphite is modern code review for fast-moving teams - we help engineers write and review smaller pull requests, stay unblocked, and ship faster . Anyone can start using Graphite ...

nudge

Software Engineer

San Francisco, CA · On-site

We're starting with an approach that we believe can help the most people the fastest, and also ... About the role As a full stack software engineer at Nudge, you will: * Design and build software ...

Graphite

Senior Frontend Engineer

New York, NY · On-site

$180/hr

Our product Graphite is modern code review for fast-moving teams - we help engineers write and review smaller pull requests, stay unblocked, and ship faster . Anyone can start using Graphite ...

Speechmatics

Forward Deployed Engineer

San Francisco, CA · On-site

$100K - $150K/yr

As a Forward Deployment Engineer, you'll help drive the growth of Speechmatics by working directly with customers, partners, and developer communities to demonstrate, integrate, customise, and deploy ...

Auger

Security Engineer

Bellevue, WA · On-site

... Help develop incident response runbooks and detection rules. • Participate in incident ... Required : • Degree in Cyber Security, Computer Science, Engineering, IT, or related field. • ...

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Helpdesk Engineer information

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$23.5K

$61.9K

$93K

How much do helpdesk engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What does a Helpdesk Engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

More about Helpdesk Engineer jobs
What cities are hiring for Helpdesk Engineer jobs? Cities with the most Helpdesk Engineer job openings:
What states have the most Helpdesk Engineer jobs? States with the most job openings for Helpdesk Engineer jobs include:
What job categories do people searching Helpdesk Engineer jobs look for? The top searched job categories for Helpdesk Engineer jobs are:
Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in the United States as of May 2026, with employment types broken down into 8% Internship, 70% Full Time, 6% Part Time, 6% Temporary, 4% Contract, and 6% Nights. Highlights an 29% Physical, and 71% Hybrid job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
Field Engineer Dedicated-GDIT

Field Engineer Dedicated-GDIT

Acuative Corporation

Anchorage, AK • On-site

Full-time

Posted 24 days ago

Acuative rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

105th of 203 rated it services

Job description

About Acuative

Acuative is a global IT solutions provider delivering managed network services, IT infrastructure support, and technology solutions to enterprise organizations. We take a client-first approach and focus on helping our customers scale securely and efficiently.
Our success is driven by our people. We invest in professional development through ongoing training, mentorship, and hands-on learning. At Acuative, you’ll find a collaborative, high-performance culture built on professionalism, innovation, and shared success.

Primary Duties and Responsibilities

  • Program phone sets (digital, IP and analog).
  • Perform Moves, Additions, Changes (MACs).
  • Program requested feature changes.
  • Provide voicemail support.
  • Program mailbox.
  • Complete password resets.
  • Add or delete user mailboxes.
  • Provide break/fix services on telephones.
  • Troubleshoot and resolve phone-/data-cabling issues.
  • Knowledge of station cabling and jacks.
  • Assist in identification and resolution of other vendor line/circuit problems.
  • Troubleshoot issues related to lines/trunks.
  • Coordinate and act as focal point for problem resolution involving service providers.

Qualifications

  • 8-10 years of related telecommunications experience.
  • Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory).
  • Must be able to proficiently read, write and speak English.
  • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience.
  • Avaya ACIS- level certifications in Aura Communication Manager and CM Messaging.
  • Embedded (R6.X) , Contact Center, and/or Conferencing. (Desirable).
  • Prior experience as an Avaya Tier II helpdesk engineer. (Desirable).
  • ITIL v3 Foundation (Optional).

Skills and Abilities

  • Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support.
  • Experience working with multi-tiered ticket handling/resolution systems.
  • Monitor, maintain and administer the health of the local/core telephony infrastructure.
  • Maintain and administer network infrastructure standards, documentation and fault tolerance.
  • Proficient in administering Avaya systems.
  • Document logical and physical network design changes.
  • Follow ITIL-based process and procedures and escalate for technical assistance.
  • Advise and make recommendations to management concerning infrastructure and related LAN issues.
  • Validate and coordinate all scheduled maintenance.
  • Understand client's operational and sustainment methodologies and processes.
  • Gain familiarity with the client's current voice enterprise infrastructure.
  • Present Monitoring/Test Results and Reports.
  • Perform/support Voice Enterprise Services integration testing as required.

Work Hours/ Environment:

  • Typical workday: M-F 8:00am-4:30pm.
  • On-site Dedicated Field Engineer.

Equal Opportunity Statement

At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.