Role - Helpdesk Support Engineer Location - Los Angeles, CA Job Type - Long Term Contract -Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft ...
Role - Helpdesk Support Engineer Location - Los Angeles, CA Job Type - Long Term Contract -Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft ...
Lead a team of 4 helpdesk engineers on a daily basis. * Manage support ticket triage, ensuring SLAs are met and exceeded. * Directly assist with tickets during high volume. * Oversee ticket metrics ...
Lead a team of 4 helpdesk engineers on a daily basis. * Manage support ticket triage, ensuring SLAs are met and exceeded. * Directly assist with tickets during high volume. * Oversee ticket metrics ...
The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware ...
Quick apply
The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware ...
Lead a team of 4 helpdesk engineers on a daily basis. * Manage support ticket triage, ensuring SLAs are met and exceeded. * Directly assist with tickets during high volume. * Oversee ticket metrics ...
Lead a team of 4 helpdesk engineers on a daily basis. * Manage support ticket triage, ensuring SLAs are met and exceeded. * Directly assist with tickets during high volume. * Oversee ticket metrics ...
Lead a team of 4 helpdesk engineers on a daily basis. * Manage support ticket triage, ensuring SLAs are met and exceeded. * Directly assist with tickets during high volume. * Oversee ticket metrics ...
Lead a team of 4 helpdesk engineers on a daily basis. * Manage support ticket triage, ensuring SLAs are met and exceeded. * Directly assist with tickets during high volume. * Oversee ticket metrics ...
As a Forward Deployment Engineer, you'll help drive the growth of Speechmatics by working directly with customers, partners, and developer communities to demonstrate, integrate, customise, and deploy ...
As a Forward Deployment Engineer, you'll help drive the growth of Speechmatics by working directly with customers, partners, and developer communities to demonstrate, integrate, customise, and deploy ...
If you're excited to take extreme ownership, have conviction in novel design ideas, and want to help engineer the most ambitious application for AI * If you are either the best in the world at your ...
New
If you're excited to take extreme ownership, have conviction in novel design ideas, and want to help engineer the most ambitious application for AI * If you are either the best in the world at your ...
New
Devops Engineer
$52.25 - $71.50/hr
What You'll Be Doing (We don't love the bullet points, but we love the work!) In this key DevOps role, you'll help engineer and sustain automation tools that keep High Performance Computing (HPC ...
Devops Engineer
$52.25 - $71.50/hr
What You'll Be Doing (We don't love the bullet points, but we love the work!) In this key DevOps role, you'll help engineer and sustain automation tools that keep High Performance Computing (HPC ...
Implementation Engineer
Austin, TX · Remote
About EngFlow At EngFlow , we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and ...
Implementation Engineer
Austin, TX · Remote
About EngFlow At EngFlow , we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and ...
Implementation Enginner
San Francisco, CA · Remote
About EngFlow At EngFlow , we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and ...
Implementation Enginner
San Francisco, CA · Remote
About EngFlow At EngFlow , we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and ...
SRE with Java
Charlotte, NC · On-site
$55.75 - $74/hr
Job Summary At least 5 years of experience as SRE. Engineers will be responsible for Data Collection, Analysis & creating dashboards Experience with development work will help as it will help ...
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SRE with Java
Charlotte, NC · On-site
$55.75 - $74/hr
Job Summary At least 5 years of experience as SRE. Engineers will be responsible for Data Collection, Analysis & creating dashboards Experience with development work will help as it will help ...
Engineer, Builder Enablement
New York, NY · On-site
Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services * Develop ...
Engineer, Builder Enablement
New York, NY · On-site
Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services * Develop ...
You'll help developers understand, adopt, extend, and build with our core VPN/connectivity product, while also shaping how that experience evolves as Tailscale expands into new product areas like ...
You'll help developers understand, adopt, extend, and build with our core VPN/connectivity product, while also shaping how that experience evolves as Tailscale expands into new product areas like ...
Senior Security Engineer
Los Angeles, CA · On-site
$123K - $169K/yr
Position Summary We're hiring a Senior Security Engineer to help build and mature the security foundations that support our global business. This is an engineering role for someone with deep ...
Senior Security Engineer
Los Angeles, CA · On-site
$123K - $169K/yr
Position Summary We're hiring a Senior Security Engineer to help build and mature the security foundations that support our global business. This is an engineering role for someone with deep ...
Engineer, Builder Enablement
Manhattan, NY · On-site
Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services * Develop ...
Engineer, Builder Enablement
Manhattan, NY · On-site
Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services * Develop ...
Engineer, Builder Enablement
New York, NY · On-site
Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services * Develop ...
Quick apply
Engineer, Builder Enablement
New York, NY · On-site
Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services * Develop ...
Senior Security Engineer
$123K - $169K/yr
Position Summary We're hiring a Senior Security Engineer to help build and mature the security foundations that support our global business. This is an engineering role for someone with deep ...
Senior Security Engineer
$123K - $169K/yr
Position Summary We're hiring a Senior Security Engineer to help build and mature the security foundations that support our global business. This is an engineering role for someone with deep ...
Product Engineer
$100K - $200K/yr
About Span Span exists to help engineering organizations turn AI adoption into real effectiveness. As AI tools reshape how software gets built, the companies that continuously improve how their teams ...
Product Engineer
$100K - $200K/yr
About Span Span exists to help engineering organizations turn AI adoption into real effectiveness. As AI tools reshape how software gets built, the companies that continuously improve how their teams ...
Engineering Aide - Extra Help
$29.74 - $36.15/hr
As an extra-help Engineering Aide, you can gain experience that may qualify you for an alternate appointment to an Extra-Help Engineering Technician I position. Sonoma Public Infrastructure (SPI ...
Engineering Aide - Extra Help
$29.74 - $36.15/hr
As an extra-help Engineering Aide, you can gain experience that may qualify you for an alternate appointment to an Extra-Help Engineering Technician I position. Sonoma Public Infrastructure (SPI ...
Software Engineer
New York, NY · On-site
$160/hr
Our product Graphite is modern code review for fast-moving teams - we help engineers write and review smaller pull requests, stay unblocked, and ship faster . Anyone can start using Graphite ...
Software Engineer
New York, NY · On-site
$160/hr
Our product Graphite is modern code review for fast-moving teams - we help engineers write and review smaller pull requests, stay unblocked, and ship faster . Anyone can start using Graphite ...
Helpdesk Engineer information
See salary details
$23.5K - $29.8K
0% of jobs
$29.8K - $36.1K
2% of jobs
$36.1K - $42.5K
9% of jobs
$48.5K is the 25th percentile. Wages below this are outliers.
$42.5K - $48.8K
15% of jobs
$48.8K - $55.1K
14% of jobs
The median wage is $59.3K / yr.
$55.1K - $61.4K
16% of jobs
$61.4K - $67.7K
17% of jobs
$69.2K is the 75th percentile. Wages above this are outliers.
$67.7K - $74K
12% of jobs
$74K - $80.4K
9% of jobs
$80.4K - $86.7K
5% of jobs
$86.7K - $93K
2% of jobs
$23.5K
$61.9K
$93K
How much do helpdesk engineer jobs pay per year?
As of Jun 23, 2026, the average yearly pay for helpdesk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.
What are some common challenges a Helpdesk Engineer faces, and how can they be addressed?
Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.
What is the difference between Helpdesk Engineer vs Technical Support Specialist?
| Aspect | Helpdesk Engineer | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+; Microsoft certifications | CompTIA A+, vendor-specific certifications |
| Work Environment | Helpdesk teams, IT support centers, remote support | Customer service centers, remote troubleshooting, on-site support |
| Industry Usage | IT departments, tech companies, managed service providers | IT service providers, software companies, hardware vendors |
Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.
Is helpdesk.com legit?
Helpdesk.com is a website that offers IT support and helpdesk services, not a job or employer. If you are referring to a Helpdesk Engineer role, verify the company's reputation through trusted job boards and review sites before applying or sharing personal information.
What is a helpdesk?
A helpdesk is a support service within an organization where Helpdesk Engineers assist users with technical issues, such as hardware, software, or network problems. They often use ticketing systems to track and resolve requests efficiently and may require knowledge of troubleshooting tools and customer service skills.
Which is correct, helpdesk or help desk?
For a Helpdesk Engineer role, the correct term is typically written as two words: 'help desk.' However, the compound form 'helpdesk' is also widely used in industry to refer to the same support function. Both are understood, but 'help desk' is more formal and common in official documentation and job descriptions.
Is help desk one or two words?
The term 'help desk' is typically written as two words when referring to a support service or role. In the context of a Helpdesk Engineer, it is standard to use two words, especially in job titles and industry terminology.
What are the key skills and qualifications needed to thrive as a Helpdesk Engineer, and why are they important?
To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.
What does a Helpdesk Engineer do?
A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
More about Helpdesk Engineer jobs
What cities are hiring for Helpdesk Engineer jobs? Cities with the most Helpdesk Engineer job openings:
What states have the most Helpdesk Engineer jobs? States with the most job openings for Helpdesk Engineer jobs include:
What job categories do people searching Helpdesk Engineer jobs look for? The top searched job categories for Helpdesk Engineer jobs are:
Full-time
Posted 16 days ago
Job description
Role - Helpdesk Support Engineer
Location - Los Angeles, CA
Job Type - Long Term Contract
Job Description:
-Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
- Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
- Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
- Hands-on experience with Microsoft Authenticator setup and troubleshooting
- Knowledge of WiFi 802.1x authentication and related configuration support
- Expertise in Outlook profile creation and repair
- Proficiency in login troubleshooting across desktop and enterprise systems
- Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
- Ability to communicate clearly and manage end-users in a professional manner during support interactions
- Excellent communication skills for end-user support and cross-team collaboration
- Demonstrated sense of urgency and ability to prioritize tasks in high-volume migration phases
- Customer-focused mindset with strong problem-solving abilities under tight deadlines
- Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
- Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
- Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
- Ability to support user account management tasks such as password resets, group membership checks, and access validation
- Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
- Ability to resync OneDrive and resolve synchronization issues during migrations
- Hands-on support experience with Windows 11, Apple/Mac systems, and iPhone devices
- Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms
Location - Los Angeles, CA
Job Type - Long Term Contract
Job Description:
-Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
- Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
- Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
- Hands-on experience with Microsoft Authenticator setup and troubleshooting
- Knowledge of WiFi 802.1x authentication and related configuration support
- Expertise in Outlook profile creation and repair
- Proficiency in login troubleshooting across desktop and enterprise systems
- Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
- Ability to communicate clearly and manage end-users in a professional manner during support interactions
- Excellent communication skills for end-user support and cross-team collaboration
- Demonstrated sense of urgency and ability to prioritize tasks in high-volume migration phases
- Customer-focused mindset with strong problem-solving abilities under tight deadlines
- Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
- Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
- Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
- Ability to support user account management tasks such as password resets, group membership checks, and access validation
- Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
- Ability to resync OneDrive and resolve synchronization issues during migrations
- Hands-on support experience with Windows 11, Apple/Mac systems, and iPhone devices
- Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms