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Help Support Jobs (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Resolve service tickets or escalate to other support entities as needed and within Service Level ... Minimum 1 to 5 years. * experience in a high profile and fast-paced Help Desk/Call Center ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

SDH Systems

Helpdesk Support

Des Moines, IA · On-site

$17 - $20/hr

Deskside Support Engineer Location: Des Moines, Iowa Visa: Rate: $17.00/Hour - $20/hr. W2 Interview Process: Video (2 Rounds) Work Schedule: Onsite The Deskside Support Engineer provides hands‑on ...

New

360 IT Professionals

HelpDesk Support

Denver, CO · On-site

$20.50 - $27.75/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. These positions ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

... support (via remote access software) Background: 1. 3-5 years technical support experience 2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff) Hard Skills ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

dekalbcsb

Help Desk Support Spec

Decatur, GA

$40K/yr

Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan. office as a Helpdesk Support Specialist. This is an experienced professional ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

This role is responsible for supporting end users with majority of locations based in USA. The ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

This role is responsible for supporting end users with majority of locations based in USA. The ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan. office as a Helpdesk Support Specialist. This is an experienced professional ...

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Help Support information

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How much do help support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Support professional, and why are they important?

To thrive as a Help Support professional, you need strong problem-solving abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as certifications such as CompTIA A+ or ITIL, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth operation of support services.

What job is best for helping people?

Help support roles, such as customer service representatives, social workers, and healthcare providers, are designed to assist and serve others. These jobs often require strong communication skills, empathy, and problem-solving abilities, and may involve working in office, clinical, or community settings.

What jobs pay 4000 a week without a degree?

Help Support roles typically do not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level often include sales, real estate, or certain freelance and entrepreneurial opportunities, which may require strong communication skills, industry knowledge, or certifications rather than formal degrees.

What are help support jobs?

Help support jobs involve assisting customers or users with questions, problems, or issues related to a product, service, or software. Professionals in this field may work through phone, email, chat, or in-person to provide technical support, troubleshooting, and guidance. Their primary responsibility is to ensure customer satisfaction by resolving issues quickly and efficiently, often using specialized knowledge or access to company resources. Help support roles are critical for maintaining positive customer relationships and improving overall user experience.

How does a Help Support professional typically collaborate with other departments to resolve customer issues?

Help Support professionals often act as a bridge between customers and various internal teams, such as technical support, product development, or billing. When a customer inquiry requires specialized expertise, Help Support staff will escalate the issue, provide detailed context, and coordinate follow-up to ensure a timely resolution. Effective communication and documentation are essential, as is the ability to advocate for the customer while aligning with internal processes. This collaborative approach not only resolves issues efficiently but also contributes to ongoing improvements in products and services.

What is the difference between Help Support vs Customer Service Representative?

AspectHelp SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; sometimes additional training
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online platforms
Industry UsageIT, tech companies, software providersRetail, telecom, service industries
Common Search IntentTechnical help, troubleshooting, product supportCustomer inquiries, issue resolution, service info

Help Support roles focus on technical troubleshooting and resolving product or service issues, often requiring specific certifications. Customer Service Representatives handle general customer inquiries and service-related questions, typically in retail or service sectors. While both roles involve assisting customers, Help Support is more technical, whereas Customer Service is broader in scope.

Is a help desk hard to get into?

Help support roles at a help desk are generally accessible entry-level positions that often require good communication skills, basic technical knowledge, and customer service experience. While some employers prefer certifications like CompTIA A+ or relevant technical training, many positions provide on-the-job training, making it possible for candidates with minimal experience to enter the field.

How can I make 2000 a week working from home?

Help Support roles can potentially earn $2000 a week through high-volume customer service, technical support, or sales positions that offer commission or performance-based pay. Achieving this income typically requires extensive experience, strong communication skills, and working for companies that provide high-paying contracts or bonuses, often with flexible schedules and remote tools like chat or phone support platforms.
More about Help Support jobs
What job categories do people searching Help Support jobs look for? The top searched job categories for Help Support jobs are:
Help Support jobs near you
Infographic showing various Help Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Helpdesk Support

Helpdesk Support

Comtech, LLC

Washington, DC • On-site

$22.75 - $30.50/hr

Contractor

Re-posted 12 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Sr Helpdesk

Location: Washington, DC

Job Description:

  • Receive customer IT service requests via telephone, chat, fax, e-mail .
  • Troubleshoot and triage service requests over the phone and/or via remote access.
  • Resolve service tickets or escalate to other support entities as needed and within Service Level Agreement (SLA) according to knowledgebase instructions.
  • Perform incident management to ensure trouble tickets are addressed in a timely fashion according to designated service level agreements and knowledgebase instructions.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion according to knowledgebase instructions.
  • Serve as the primary support interface between company IT departments and all company end-users.
  • Forward undocumented service-related issues and proposed resolution to team lead for inclusion in the knowledgebase.
  • Document calls in the Ticket Management System to ensure proper tracking and resolution according to knowledgebase instructions.
  • Provide 24/7 coverage for all Tier I customer related issues.
  • Open a service ticket for every customer interaction according to knowledgebase instructions.
  • Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions.
  • Ensure that the Tier 1 Call Center (PC Phone Support) client support expectations are met through first call problem resolution efforts. Documents calls in the Call-Tracking system to ensure proper tracking and resolution according to knowledgebase instructions.
  • Ensure that day-to-day User Support Call Center expectations are met according to knowledgebase instructions.
  • Interfaces with customers and Authority IT Support Staff employing a high degree of tact and diplomacy to promote a positive image of the department according to knowledgebase instructions.
  • Interface with company personnel to report, coordinate and possibly resolve any desktop related issues according to knowledgebase instructions.
  • Ensure that management decisions made to improve the overall customer support of the IT/DCI User Support Call Center are continually carried through.
  • Attend, when necessary, meetings with company IT/DCI and project management staff.
  • Provide positive support by projecting a positive attitude by maintaining courtesy and professionalism with customers, co-workers and management.
Qualifications

Requirements:

  • Minimum 1 to 5 years.
  • experience in a high profile and fast-paced Help Desk/Call Center environment required.
  • Demonstrated expertise in Microsoft operating systems.
  • A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
  • An aptitude for providing positive customer service.
  • Experience within an Information Technology Helpdesk/Call Center environment.
  • Good communications, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware preferred.
  • Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays
  • Displays courtesy and sensitivity.
  • Manages difficult or emotional customer situations well.
  • Meets commitments.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Use internal knowledgebase on every interaction.
  • Provide knowledgebase content on a weekly basis Submissions must include a valid email address.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

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